The AV Technical Services Representative will perform various roles providing customer service for commercial and government agency clients. This includes installing new equipment, troubleshooting existing accounts, and providing routine maintenance. The representative will spend between 50-75% of time on site at customer locations throughout the state of Georgia and other US locations.
Provide technical support for the following types of systems: Audio (program and speech, DSP based systems), video distribution systems (Atlona preferred), source control devices, custom control systems, audio and video teleconferencing, digital signage systems, RF systems
Provide high level customer support
Develop on going customer relationship, resulting in future customer loyalty
Completing preventative maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion
Troubleshooting system issues to determine and find resolutions or appropriate usage
3 years experience with audio-visual, corporate video, or other related systems
Strong customer focus
2 year diploma from a technical school or equivalent experience
CTS certification from ICIA or other manufactured-based certifications is a plus
Must be able to stand, kneel, or crouch for long periods
Must be able to climb ladders and scaffolding
Must be able to lift in excess of 50 lbs.
Must be able to work in high places as well as small spaces
Must be able to work in humid places as well as cold places
Extensive travel up to 50-75% of time within the state of Georgia and other US locations
Remote/work from home
Customer on site
Telecommuting is allowed.
Additional Salary Information: BIS Digital offers a full benefits package, including health insurance and 401K. Technical service representatives also receive a company vehicle, smart phone, laptop, and home internet service.
About BIS Digital
BIS Digital is a technology company providing integrated communication solutions using audio, video, presentation, and computer systems. Since 1982, the mission of BIS Digital has been to create the best digital recording solutions available in the marketplace.