Description Unified Communications (UC) provides planning and implementation activities to deliver Wide Area Network (WAN), Local Area Network (LAN), VoIP, PBX, wireless, video, voicemail and workstation service for the entire UCDH enterprise. In response to institutional requirements, the department provides technological support for the cost effective use of computers, software, telecommunications, video and networking to include installation, training and problem resolution.
Position Information Salary Range : $2640.00 to $5272.00 (Grade 23) Salary Frequency : Bi-weekly No. of Positions : 1 Appointment Type : Career Percentage of Time : 100% Shift Hour : 08 Hours Location : Alhambra Cannery City : Sacramento, CA Union Representation : No Benefits Eligible : Yes
THIS IS NOT AN H1B OPPORTUNITY. Qualified candidates may be interviewed at any time.
Must be available for 24-hour a day on-call rotation.
We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.
Qualifications REQUIRED -Experience with large enterprise professional communications and network systems. -Experience installing and maintaining an enterprise size VoIP technology architecture and design. -Experience installing and maintaining a large Private Branch Exchange (PBX) telephone systems. -Experience installing and maintaining the integration between UCCM and Unity Voice mail system. -Experience installing and maintaining a large network dial-plan, calling search spaces, and device pools configurations. -Experience working with VoIP Voice Messaging hardware and application. -Experience working with VoIP Automated Call Distribution (ACD) systems and application. -Experience working with Auto Attendant configurations and writing of scripts to support departmental requests. -Experience WAN and VoIP protocols, including MGCP, SCCP, SIP, H.323, T1, ISDN, Frame Relay and QOS. -Experience with of various network hardware platforms, network related protocols and software including understanding of OSI layer 2 and 3 protocols at a complex level and related technical standards critical to the operation of interconnected networks. -Experience and problem solving skills to quickly assess problems, evaluate options, make a decision and resolve problems. -Experience and organizational skills to manage multiple projects simultaneously
PREFERRED -Experience leading a team of technician's to support day to day monitoring and maintenance of large enterprise voice network and applications. -Experience installing and maintaining a large Cisco Voice over Internet Protocol (VoIP) Unified Communications management system. -Experience installing and maintaining a large NEC Fusion Private Branch Exchange (PBX) telephone systems. -Experience working with LAN protocols including dynamic routing protocols (OSPF, etc.), gateway protocols (BGP, EIGRP, etc.), and backbone protocols. -Experience analyzing highly complex communication hardware and software systems and maintaining a real-time resource that impacts campus/medical center/ OP-wide network users. -Experience managing projects and meeting critical deadlines.
SPECIAL REQUIREMENT -Must be able to work extra hours (nights and weekends) if important development is behind schedule or the correction of problems with operational systems is considered critical. -Must maintain a valid California Driver's License. -Must be able to move up to 40lbs. -Speak, hear and see well enough to perform system configurations and telephone consulting on own or with reasonable accommodation. -THIS POSITION MAY BE SUBJECT TO A CRIMINAL BACKGROUND INVESTIGATION, DRUG SCREEN, LIVE SCAN FINGERPRINTING, MEDICAL EVALUATION CLEARANCE, AND FUNCTIONAL CAPACITY ASSESSMENT
Responsibilities The Cisco VoIP Analyst (Communications and Network Technical Analyst 3) independently performs the full range of responsibilities with the function; processes broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. The Cisco VoIP Analyst resolves a wide range of complex issues and demonstrates competency in selecting methods and techniques to obtain solutions.
The Cisco VoIP Analyst will assist UC team in maintaining 24x7x365 high availability and mission critical voice and data network. The Cisco VoIP Analyst will be responsible for resolving daily voice and data network issues in response to IT Operations Center alerts and escalations. This may involve working with Security Team, project managers and other staff in order to resolve a multitude of voice and data network performance and monitoring issues.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.