The Graduate Assistant (GA) will provide assistance with the tutoring program coordinated by Center for Academic Success and Life Coaching. Programming responsibilities may include Study Strategies Week and other events and programs coordinated by Academic Success and Life Coaching. The duties of the GA do not include tutoring, however, they are essential in aiding peer tutors develop skills that will help them grasp course materials and learning strategies. The GA will be integral in helping Academic Success and Life Coaching provide individualized tutoring and mentoring support to on-campus and online students. The GA will assist Academic Success and Life Coaching in developing and updating online appointment scheduling software documents, forms, and website covering all aspects of tutoring support services and academic success programs. GA will be supervised by the Director of Academic Success.
Responsibilities: The Graduate Assistant (GA) will assist Academic Success with management of the peer tutors. The Graduate Assistant will perform the following functions:
Directly supervise lead tutor liaisons and co-supervise peer tutors
Assist in approving tutoring timesheet submissions through ADP
Communicate regularly with tutors through GroupMe, text, email, Canvas, etc.
Plan and lead professional development sessions and orientation sessions for tutoring staff
Observe tutoring appointments and providing constructive feedback
Manage tutoring requests through online scheduling software
Organize data, run reports on usage of tutoring services, access need, and make recommendations for future growth and tutoring support
Coordinate the tutor request form to help find tutors for various disciplines
Develop digital signage, social media content, and promotion materials for on-campus and online tutoring
Establish faculty partnerships and organize classroom shadowing for peer tutors
Plan and facilitate presentations and success workshops in classrooms
Work closely with Director of Academic Success and Life Coach Tutoring Coordinator on assigned projects
Assist with peer mentoring program for academically at-risk students
Provide front desk coverage for the Division of Student Success
Provide testing support and assist with intake paperwork for first time counseling appointments Other expectations:
The GA must be willing to work some weekend or evening hours.
This graduate assistantship is available for all graduate programs. However, due to the nature of this job, the skills, concepts and opportunities align closest with the MBA program.
Professional Networking: The Division of Student Success is connected to every aspect of campus life. Grads in this position will have the opportunity to work with faculty and staff on a variety of projects related to academic success of students. Grads also have the opportunity to create their own meaningful connections based on their area of interest and desire to learn more.
Technical Proficiency: Managing tutoring services requires technical competency. Grads will learn how to navigate and manage the tutoring software AppointmentPlus, work with their technical support team to create an enhanced user experience, and manage data analytics. Our office is always exploring new ways to be efficient. This position will be responsible for researching new software and opportunities to enhance the academic support experience for students.
Finance Management and Accounting: Tutoring services is one of the largest student employers on campus. This position will work with the coordinating life coach to verify payroll, provide financial support for tutors and their programs, and forecast the annual supply and demand for tutoring services for our budget requests.
Analytical Thinking: As Maryville continues to grow its enrollment, our services must be nimble to continue to provide exceptional academic support. We are currently piloting several new programs to be more effective and efficient with this ever-growing population. This position will be involved and encouraged to contribute to the ideation and implementation of this innovative time for our office. There will be challenges where a single answer is not available. Flexing your skills to solve these complicated issues will be expected.
Team Leadership: The graduate position for the tutoring office is the go-to for all on campus tutors. You will be required to lead this group by providing regular and transparent communication, be available at all times to student and tutor feedback or concerns, make decisions with and independent of the supervising life coach.
Systems-Level Thinking: Although this graduate position is not the top of the org chart, it will be expected for this position to have a clear understanding of the student and tutor experience. Allowing this understanding to influence your decision making and question asking is the first step in design thinking (empathy). Learning how our system is interconnected and codependent will provide you the insight to be even more effective as a leader on our team.
Excellent writing, organizational and interpersonal skills;
Ability to work independently as well as in a team;
Ability to work on several projects simultaneously, balance priorities, and meet deadlines;
Ability to maintain confidentiality; comfortable with technology, text, and email communication;
Strong problem solving abilities;
Demonstrate ability to provide excellent customer service;
Ability to work successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds.
Two years of experience as a peer tutor in the Center for Academic Success and Life Coaching
Students demonstrating an interest in higher education/student affairs
Special Instructions to Applicants:
The Graduate Assistant (GA) is expected to be a full-time degree-seeking student in a graduate degree program at Maryville University. The GA's work will be evaluated on a regular basis to determine if the individual will be retained for future semesters. Selected candidate must be a student in good standing in the academic program and at the University, and complete assignments in a conscientious, timely, professional manner. Compensation includes stipend and graduate tuition waiver for up to 6 credits/years (total package approximately $7,782).
Job Type: Internship
Number of hours per week (not to exceed 20, except during August and January): The Graduate Assistant is expected to work an average of 20 hours per week from August until the beginning of May for a total of 675 hours. The Graduate Assistant may be needed for more than 20 hours per week during the peer tutoring planning and training week in August and January. Some evening and weekend hours may be required. Regular office hours will be scheduled based on the GA's availability.
Maryville University is a selective, comprehensive and nationally ranked private institution more than 6,000 students. Maryville offers more than 100 degrees at the undergraduate, masters and doctoral levels to students from 50 states and 32 countries. Consistently ranked as a top private school by Forbes and Kiplinger's, Maryville has been named the Number 1 Over-performing University in the nation by US News and World Report for the last two years. Maryville's athletics teams compete in 20 intercollegiate sports at the NCAA Division II level in the Great Lakes Valley Conference. Founded in 1872, the University is ideally situated on 130 picturesque acres in West St. Louis County.