The Department of Urology is seeking a Clinical Project Manager to provide oversight of operational projects and to manage all patient access and process improvement initiatives. This position will have a dual reporting structure to the Department Administrator and the Director of Operations and Revenue Cycle.
Partners with management to define projects, goals, objectives, timeliness and budget for design.
Under the supervision of the Director of Operations and Department Administrator, the Clinical Project Manager will conduct the business planning for performance improvement projects related to all clinic functions across the practice sites.
Work collaboratively with faculty and administration to assess the workflows for the access center. Review and evaluate metrics regularly to determine indicators that drive optimal access center performance and make recommendations for improvement and evaluation.
Prepares operational analysis, flow charts, presentations and reports as required.
Present analysis and recommendations to management. Obtains feedback and collaborates with management to develop project/process improvement plans.
Manage/handle equipment requests for purchases, maintenance and upkeep across practice sites.
Collaborate with workgroup leads to address opportunities to improve patient throughput, patient experience and patient outcomes.
Responsible for compiling and analyzing Press Ganey response trends. Recommending solutions to enhance the patient experience.
Handles patient inquires and concerns by utilizing service recovery methods. Regularly review the patient experience pathways and design projects to avoid breaks in service.
Assist management with root cause determinations and implementation of effective corrective/preventative actions for initiated events.
Bachelor's degree or equivalent in education and experience, plus four years of relevant experience. Expert knowledge of Microsoft Office Suite, Cognos and project management. Master's degree preferred (MBA, MHA, MPH)
Robust project management and analytical skills
Be outgoing and energetic and be able to function well in a dynamic faculty practice environment
Ability to work effectively as a team and independently
Possess strong leadership and management skills.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 501404
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.