Digital innovation is transforming healthcare, and the Innovation and Digital Health team (IDHA) at Boston Children's Hospital is designing digital solutions to enhance access to world-class pediatric expertise and build the care delivery model of the future. We are a multidisciplinary team spanning tech, business/strategy, and clinical backgrounds, working collaboratively to vet promising BCH-grown and external digital innovations and bring them to life. Join our team and discover how your talents can help change the landscape of healthcare, and the lives of others. Yours included.
We are looking for an enthusiastic Patient Assistant sign up patients and families for MyChildren's, the hospital's patient portal. MyChildren's is a free online tool that allows users to see medical information, communicate with the hospital, schedule visits, and more.
The Patient Assistant will be responsible for approaching patients to promote, educate, and set up the MyChildren's Patient Portal. Candidates should be technologically savvy and excellent communicators. Fluency in additional languages is a plus.
This Patient Assistant, Patient Portal Enrollment will be responsible for:
Proactively promoting and educating families about the MyChildren's portal.
Working with clinic staff to identify and approach families and patients.
Assisting families with the setup of the MyChildren's portal, working with technical support as needed.
Reaching daily targets for families enrolled on the MyChildren's portal.
To qualify, you must have:
An Associate's degree preferred with 6 months of relevant experience.
Demonstrated customer service experience and ability.
The ability to communicate effectively orally and provide empathy in difficult interpersonal situations.
Proficiency with and the ability to help others with technology.
THIS ROLE IS A TEMPORARY POSITION FOR A 3 TO 6 MONTH PERIOD.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2872561
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.