The position serves as a member of the Registration Operations Team within the Convention Division. The Registration Executive is responsible for the direction and implementation of conference registration and is the main contact between the client and MCI internal support departments. The MCI Registration Executive establishes, implements and monitors timelines as well as communicating client requirements while providing operations support to the Sales Team and support departments. The Registration Executive is positioned to provide leadership and drive priorities for the Registration Managers within the team and serves as a backup in the absence of a Registration Manager.
Duties and Responsibilities:
Responsibilities for this position include but are not limited to:
Works with the client to establish business processes for conferences and communicates those to the internal support departments
Responsible for ensuring accurate set up for registration delivery
Responsible for QC of all client deliverables and client websites – Includes QC of intended business functionality and data
Prepares and trains the call enter management and agents on event functionality and intended delivery prior to the event launch
Prepares weekly checkpoints containing progress numbers and suggested action for clients
Prepares Post Show Report after the competition of the event containing full overview of the event with a completed SWOT analysis with recommendations
Create and monitor registration pace reporting with year-over-year information to identify trends and react accordingly to those trends
Prepare full project plan containing information for all aspects of the event and delivery. This project plan would contain information on client on-boarding and discovery, website builds and launch, data and application integrations, marketing plans, onsite planning and requirements, etc.
Establish event goals based on client needs and monitors in order for them to be met/exceeded
Coordinates event priorities internal the support teams
Coordinates and runs the event pre-con meetings prior to onsite operations
Exercise independent decision authority during both Registration on-site operation and well as pre-registration problem resolution
Relationship Management to include:
Degree preferred but not required
Professional written and verbal communication skills
Knowledge of registration/convention industry preferred
Works well under pressure
Exceptional organizational and time-management skills
High attention to detail
Proficient in Microsoft Office
Professional and polished appearance
Display a positive, team-orientated attitude
Available for moderate travel (25%-30%)
Lifting, carrying up 50lbs
Standing for extended hours of time without breaks
Candidates must be authorized to work in the United States for any employer without sponsorship.
Interested candidates should include their salary requirements with cover letter and resume.
MCI, USA is an Equal Opportunity Employer.
About MCI USA
MCI USA helps companies and associations to strategically engage and activate their target audiences, building the dedicated online and offline communities they need to strengthen their brands and boost their performance. Headquartered in the Washington, DC area with offices in Dallas, New York and Miami, we are proudly recognized by the American Business Ethics Awards as one of the top companies in the United States for vision, leadership and integrity. MCI USA serves as the United States platform for the largest global provider of strategic engagement and activation solutions. Boasting a workforce of more than 2,500 professionals in 60 cities and 31 countries, accelerating MCI’s ability to work global and deliver local to senior influencers and decision-makers in associations, corporations and governments.