You will be responsible for the management and oversight of the desktop computing environment which is a blend of PC and Mac computers. Your primary focus will be to build a standardized platform for each technology, remediate current differences in the environment, and build new processes to deploy and maintain a high level of standardization and simplification.
Define and implement processes for managing a standardized desktop environment
Maintain desktop application, patch, and other client deployments by packaging, scripting and deploying applications across enterprise workstation desktop environments using automation tools, i.e. SCCM, SMS, Marimba, Filewave, Altiris, scripting and other enterprise specific tools
Develop and integrate builds by deploying a hardware agnostic desktop management solution and providing an environment that ensures currently deployed machines can be remotely brought up to new corporate standards in an automated fashion
Gather requirements and implements systems that simplify management and improve the user experience
Package applications and creates user profile packages for various use cases
Document resolutions and analyzes trends in order to be proactive in problem solving
Establish and maintain automated computer inventory and tracking utilizing desktop management tools
Act as an escalation point for the Desktop Operations Team
Bachelor’s Degree in Computer Science, MIS or a related field
Advanced degree (MBA, Master’s) preferred
8+ years of progressive desktop engineering experience; or equivalent combination of education and experience
Occasional travel either locally, nationally, and/or internationally may be required
Strong experience with building processes around desktop deployment
Experience with patch management and development of application deployment packages to include scripting, application re-packaging, and automated deployment/remediation
Experience with enterprise automated deployment tools, e.g. SCCM, Marimba, SMS, Filewave, Altiris
An excellent knowledge of Windows 7 and 10 and Microsoft Applications; and an in-depth ability and understanding of Windows 7 & Windows 10 registry, services, drivers, file systems, etc is required
Experience with Macintosh in the enterprise for any of the above requirements is a strong plus
High degree of proficiency in MS Office Suite, Outlook & Internet applications
Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
Solid understanding and application of mathematical concepts
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
OpenArc is a technology consulting firm providing industry-leading technical talent placement, software development, and technology strategy services to clients nationwide. Through a unique blending of people and software, OpenArc has a business practice that delivers amazing enterprise, mobile and consumer-facing apps and the best talent for contract, contract-to-hire and direct placements for clients and partners alike.
Staffed with the most-trusted recruiting experts, elite software developers, UI/UX designers and market experts, our team provides clients with the best resources, the right techniques and world-class support resulting in powerful measurable success.