Applications accepted only online at www.tarleton.edu/jobs
The End User Support Specialist I, under general supervision of the Coordinator of Library Technology Services, performs routine end user support functions; Work hours: Mon-Fri; 8 AM-5 PM or as work requirements dictate.
Responsibilities: 40% Provides technical assistance: Identifies software problems, installs software as appropriate, and handles related questions about staff and public computers; Facilitates and troubleshoots problems related to remote access to library resources and provide technical assistance to patrons as needed; Maintains records for troubleshooting and other information needed; Trains and assists faculty, staff, and students in the use of library computers, equipment, and software as needed; Provides technical support to all users. Monitors software licensing used in library departments; Stays up to date on new software and hardware innovations from the computer industry, library field, and maker technologies, and provides knowledge about their possible uses within the library; Assists patrons with Maker Spot equipment usage, printing and checkouts; Pursues additional training as necessary.
35% Plans, coordinates, and performs maintenance activities on over 250 PCs and laptops, kiosks, scanners, printing equipment, and various other library technology and devices: Specify and recommends new network and computer equipment to the library administration; Installs, maintains, and troubleshoots hardware of departmental networks and computer systems; Ensures software, drivers, and support equipment is up-to-date and operating properly; Uses diagnostic software and/or devices as needed to locate malfunction(s) and correct them; Coordinates with vendor representatives in obtaining parts and making adjustments, corrections, and repairs to computers, printers, laptop vending kiosk, and other equipment; Performs maintenance in place of a maintenance contract as needed; Coordinates with other campus IT departments on the research, deployment and use of new technology that will be used in the library; Oversees the development and maintenance of an inventory of spare parts and supplies; Keeps computer maintenance manuals and logs up-to-date. âƒ 20% Assists the Coordinator for Library Technology Services with: Identification and repair of network issues; Advises on computer related topics; Assists Maker Spot outreach activities; May train or direct work of student worker(s) in computer equipment maintenance, installation, and The Maker Spot technologies including documentation activities.
5% Performs other duties as assigned as well as committee assignments and participation in staff development programs.
Education and Experience: Bachelors degree in a technology related field or equivalent combination of education and experience. Two years of computer technology support experience in a complex, technical environment.
Knowledge, Skills and Abilities: Knowledge of troubleshooting and problem-solving, client relations skills, requirement assessment and analysis, project management methodology, context and interrelationships. Desire to stay current in technical knowledge. Strong interpersonal communication skills. Ability to multitask and work cooperatively with others.
Internal Number: R-021530
About Tarleton State University
With its main campus in Stephenville, an hour southwest of Fort Worth, Tarleton State University offers the value of a Texas A&M University System degree with its own brand of personal attention, individual opportunities, history, tradition and community. Tarleton is a vibrant learning community with nearly 100 undergraduate and graduate degrees, as well as a doctorate in education, within five colleges—Agricultural and Environmental Sciences, Business Administration, Education, Liberal and Fine Arts, and Science and Technology. Tarleton’s research centers include the renowned Texas Institute for Applied Environmental Research and the Southwest Regional Dairy Center. Recent additions to the Stephenville campus consist of a state of the art Nursing Building, and a new $25 million living and learning residence hall for 500 students. Tarleton has extended the reach of state-supported, affordable education by expanding online undergraduate and graduate programs with classes in Waco, Midlothian and the Southwest Metroplex Center in Fort Worth. Tarleton offers a traditional, residential college experience with a lively campus atmosphere, intercollegiate athletics, dozens of student or...ganizations and cultural attractions. Students benefit from the personal attention, warmth and faculty interaction found at smaller, liberal arts institutions.* Please note job openings are updated on a weekly basis *