The AV Technical Services Representative will perform various roles providing customer service for commercial and government agency clients. This includes installing new equipment, troubleshooting existing accounts, and providing routine maintenance. The representative will spend between 50-75% of the time on site at customer locations throughout the Southern Ohio region and other US locations.
Provide technical support for the following types of systems: audio (program and speech, DSP based systems), projection and display devices, video distribution systems (Atlona preferred), source control device, custom control device, audio and video teleconferencing, digital signage systems, video wall display systems, RF systems
Provide high level of customer support
Develop on going customer relationship, resulting in future customer loyalty
Completing preventative maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion
Troubleshooting system issues to determine and find resolutions, or appropriate usage
3 years experience with audio-visual, corporate video, or other related systems
Good driving record
Strong customer service skills
2 year diploma from a technical school or equivalent experience
CTS certification from ICIA or other manufactured based certifications is a plus
Must be able to stand, kneel, or crouch for long periods
Must be able to climb ladders and scaffolding
Must be able to work in high places as well as small spaces
Must be able to work in humid places as well as cold places
Must be able to lift in excess of 50 lbs.
Extensive travel 50-75% of time
Remote/work from home
on site customer locations
Additional Salary Information: BIS Digital offers a full benefits package including health insurance and 401K. In addition each AV Technical Services Representative is provided a company vehicle, smart phone, laptop, and home internet service.
About BIS Digital
BIS Digital is a technology company providing integrated communication solutions using audio, video, presentation, and computer systems. Since 1982, the mission of BIS Digital has been to create the best digital recording solutions available in the marketplace.