Established in 1982, as a 501(c)(6) not-for-profit corporation, Visit Baltimore is the official destination marketing organization for Baltimore. We are the marketing arm for the Baltimore Convention Center as well as for Visit Baltimore member businesses within the hospitality community. Visit Baltimore brings together the interests of the private sector, government, trade and civic associations and the Visit Baltimore members, in continuing to build the successful convention and leisure travel industry in the Baltimore area.
Mission: Visit Baltimore generates economic benefits for Baltimore City through the attraction of convention, group and leisure visitors, and works to provide a positive experience for all guests.
Values: Our day-to-day behaviors are the foundation of our workplace culture. Because of this, all our actions must come from a place of respect for ourselves, our colleagues, our customers, our community and our stakeholders. Grounded in a foundation of respect, we embrace the following values as the principal pillars of our culture:
We’re looking for candidates who are highly personable, always accountable and intentionally collaborative—with the proven ability to thrive in a matrixed organization that fosters a fast-paced, results-based work environment.
As a member of the Convention Sales and Services team, the Express Meetings Sales Manager assists clients in the successful production of their meeting by working as the primary sales & services contact during the process of booking and meetings of 10-150 rooms in some territories and 10-300 rooms in additional territories. Provides assistance and quality service to meeting professionals from the sourcing and planning stages to the completion of their meeting. Works on additional assignments as directed by the Director of Sales and Services.
Essential Duties and Responsibilities:
Accomplishes annual room night goal and lead room night goal as set by the Vice President of Convention Sales and Services;
Responsible for handling "meetings " inquiries (150/300 or less guest rooms needed) by contacting the meeting planner to gather all details to send the lead to the appropriate hotel members to expedite an efficient response to the meeting planner;
Maintains and updates all assigned account and new account information including profiles and lead generation information in accordance with our sales guidelines utilizing our CRM tool, Simpleview;
Responsible for collecting all group actualized numbers to include final attendance numbers and final room block pick up reports from the individual hotels utilized by the group;
Attends trade shows, industry meetings, and other meetings as required both local and out of town and representing Baltimore in any community functions and networking opportunities;
Establishes and maintains excellent relationships with organizations in the community, our members, as well as other city stakeholders to increase Baltimore’s share in convention sales and services. Works collaboratively with all parties internally at Visit Baltimore, as well as with the community to ensure a great customer and attendee experience;
As part of the convention services platform, offers and provides clients with pre-convention promotional materials (pamphlets, stickers, photos, videos, and information kits) to encourage attendance at the meeting/convention. Offers and provides meeting planners with on-site material so that attendees have concise information during their stay in Baltimore;
Works closely with other department managers in the organization to ensure communication and coordination of efforts and makes contributions as a member of the convention sales and services team to further the goals of the entire organization;
Handles solicitation of all assigned sales accounts within geographic territory and new business development accounts. Completes all core sales functions including solicitation of new business, distributing sales leads and closing business for hotels and/or convention center related business. Acts as a liaison between member properties and the client;
Develops action plans which are target specific, thorough, and quantifiable.
Conducts and manages all client requested site inspections, FAM Trips and direct sales initiatives;
Any other duties as assigned by the Director of Sales and Services.
3+ years’ sales experience; hotel or CVB experience strongly preferred;
Proven sales skills as they relate to sourcing business, qualifying customers, lead development and follow up, sales presentations and networking skills;
Exceptional relationship management and customer service skills;
Attention to detail with strong organizational and project management skills;
Exceptional verbal and written communications skills;
Ability to solve practical problems and provide timely and effective solutions;
Computer proficiency with Microsoft Office Suite and Simpleview CRM;
Ability to work independently and as part of team;
Flexible schedule with ability to work occasional evenings or weekends as needed;
Positive attitude, dependability and professionalism is a must.
Interested candidates should forward their cover letter, resume and salary requirements to firstname.lastname@example.org. NO PHONE CALLS PLEASE. Visit Baltimore is an Equal Opportunity Employer.
About Visit Baltimore
Visit Baltimore generates economic benefits for Baltimore City through the attraction of convention, group and leisure visitors, and works to provide a positive experience for all guests.
Visit Baltimore is the official destination marketing organization (DMO) for Baltimore. Established in 1982, we are a 501(c)(6) not-for-profit corporation.