Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
The Office of Advancement (OA) supports the mission of Georgetown University, its faculty, and students by developing relationships with key constituencies, connecting with alumni, and working with donors to help them know and understand opportunities for partnership with the university.
Office of Advancement Communications team engages alumni, students, families, and other friends of Georgetown by developing compelling messages and expressing them through print and digital channels.
The Communications Operations Manager works with the Director of Communications Strategy and Operations to oversee and ensure the smooth execution of OA communications projects. The manager will improve existing and create new workflows, maintain strong relationships with stakeholders and communications team members, and ensure all projects are aligned with OA communications strategy. The Manager will lead some projects independently and support the Director in the project management of others.
This individual will work closely with the team's digital, editorial, multimedia, and design professionals, guiding them in translating initial project requests into informative briefs that align with communications strategy and ensuring on-time, high-quality completion. In partnership with the Director, this person will collaborate with OA business units to understand their communications needs and identify solutions, and work with the Communications team to implement solutions in adherence with brand guidelines. The Manager will help prioritize and direct the team's workflow with the Director. This individual must be comfortable leading and/or participating in all phases of the communications strategy cycle, from planning through execution and follow-up. The incumbent will also manage contracts, track project budgets, assist with team meetings and event planning, and handle other administrative tasks as assigned.
This individual must be able to manage projects with minimal guidance/oversight and be proactive, flexible, and diplomatic. The Manager reports to the Director and works closely with colleagues from the Communications team and all parts of the Office of Advancement. This individual is equally comfortable with leading, supporting, and executing. The Manager can connect groups of colleagues--often peers--and drive them toward strong outcomes. This person has strong emotional intelligence, as well as problem-solving and relationship-building skills. Additionally, The Manager is a sophisticated and thoughtful written and verbal communicator, able to clearly frame complex problems and quickly develop recommended solutions.
General responsibilities include:
Triaging communication requests.
Developing detailed project plans and managing timelines throughout the life of each project.
Ensuring projects are moving forward efficiently.
Communicating scope and/or timing changes to team members and key stakeholders, assisting in the development of contingency plans as needed. Escalating project conflicts to Director as needed/appropriate.
Keeping project statuses up to date and participating in status meetings.
Managing the development of sales materials, collateral, and marketing material for print, video, and web.
Managing users within the project management system.
The Communications Operations Manager will have duties that include, but are not limited to the following:
Manage a wide range of communications projects.
Work to ensure that our work aligns with communications strategy and supports fundraising goals and objectives.
Manage workflow management software and process. This includes creating new workflow templates and improving current templates.
Liaison to Partners
Serve as liaison with OA business units, fielding their questions/requests, understanding their goals and needs, creating (where appropriate) integrated efforts and campaigns, and serving as the connective tissue with communications team members in planning and execution on assigned projects by the Director.
Prioritize and direct workflow for digital, editorial, multimedia, and design teams under the direction of the Director.
Operational Support to the Communications Team
Support the team with some administrative and non-project-management responsibilities.
3 to 5 years of professional experience, including at least 2 years of project management experience
Knowledge of best practices in print and digital communications, as well as experience with the successful execution of cross-functional communications projects
Experience creating and building strong relationships with peers and executives
Initiative, flexibility, and strong problem-solving skills
Strong emotional intelligence
Sophisticated and thoughtful in written and verbal communications
Sensitive and experienced in building relationships (internal/peer and external/donor)
Must be extremely well-organized and detail-oriented, able to successfully handle multiple tasks and priorities simultaneously, and consistently meet all deadlines and goals
Must demonstrate impeccable judgment and a sense of discretion
Must be able to work independently (but also know when to collaborate/ask for help)
Experience in higher education and/or academics preferred
Technical Qualifications or Specialized Certification
Microsoft Office suite
Adobe creative suite
PMP Certification is helpful
Experience with project management software, design, and/or digital analytics programs (e.g., Google Analytics) preferred
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Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic protected by law.
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Internal Number: JR07020
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.