The Field Technology Services unit provides Tier 1 phone support, Tier 2 workstation support, workstation procurement and deployment, and Tier 3 support as pertaining to workstation management. As detailed below, the individual positions within this work unit will be required to collaborate and assist staff in other technology work units.
As members of the Field Technical Services work unit, the Infrastructure Analyst provides a high level, broad spectrum of systems analysis, engineering, and project management for OHSU ITG technology platforms pertaining specifically to managing and securing the client workstation. This position provides for Systems Analysis, Systems Administration, Systems Engineering, Security Administration, Project Management, and Regulatory Reporting. The primary work for this position is to analyze, engineer and implement solutions related to operating system build and configuration, software package delivery, software update deployment, workstation policy, workstation data encryption, and workstation monitoring and reporting. This position is responsible for testing client hardware that is proposed for the OHSU customers. This position is also responsible for testing enterprise software on approved client hardware. The position supports the systems that perform these workstation management solutions. These systems include, but not limited to, Microsoft Windows systems management, macOS management, Thin/Zero client management, and Microsoft Group Policy. In addition, this position may possibly provide back-fill to other work units that utilize the Systems Analyst/Engineer. The incumbent may have primary responsibilities for one or more technology platforms and will be expected to assume secondary responsibility for other technologies, with the mentoring of a Systems Analyst/Engineer. This position also provides for communications and technical feedback between customers, field support, and other ITG work units and provides (Tier 3) support and technical escalation for design and problem resolution. This position will follow strict change management for all technology changes and provide proper documentation for Tier 1 and Tier 2 support staff. This position will use best practice methodology based on ITIL, LEAN, and SDLC as needed.
This position is distinguished by a hybrid combination of technology roles that include Field Technology Analyst, Systems Analyst, Systems Administrator, Systems Engineer, and Project Manager. These are multi-tasking, broadly based, positions that require a unique combination of analytic, engineering, project management, and customer service skills to provide ITG systems support across all OHSU healthcare, academic and research missions. Incumbents are proficient in troubleshooting and root cause analysis using the scientific method of refining a problem statement, and queuing up a series of increasingly specific tests to isolate the problem. Necessarily, this requires specialized knowledge for the equipment and services for which the analyst is directly responsible. In addition, expert broad based knowledge is used to troubleshoot integrated applications suites, services running across hybrid network architectures, virtualized servers or desktops, load balanced web farms, firewalled VPNS, etc.
In this context, the Infrastructure Analyst is also distinguished by a broad spectrum and high degree of technical skills/experience, and the ability to effectively multi-task across job roles and across multiple technology platforms. Lastly, this position is distinguished by a requirement to rapidly and dynamically respond to a continuously changing technology environment.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm