Citi is passionate about making payments simple, global and digital. Our team is looking for a Global Capabilities Manager focusing on Cross Border Payments Product Development to join our team. This is a dream job for people that believe "the sky is the limit" through boundless creativity, hard work and focus, focus, focus. If this is your ethos, the prism through which you create exciting client solutions and solve problems, this job is for you. This role is a great opportunity to have a tremendous impact on Citi's mission by driving transformational change to deliver a cutting-edge digital payments experience to Citi's clients. Through our flagship products, WorldLink Payment Services and Cross-Border Funds Transfer (CBFT), we offer cross-border payments solutions to over 200 countries in over 145 currencies via wire, SWIFT, ACH, cash, cheque and Alternative Payment Methods (APMs). Our clients benefit from the strength of Citi's global network by offering capabilities and services through Citi Global Markets (FXLM), Citi's branches and our global ICG banking business. As we invest for the future, we have launched a strategic transformation of our cross-border payments platform, to meet the current and future digital needs of our clients. You will be part of this team.
Key areas of responsibilities include:
Deliver convergence between WorldLink and CBFT processing ecosystems - covering client offerings, processes and legacy platforms, while enabling the adoption of PandR strategic designs
Maintain alignment between all Voyager workstreams and Payments Transformation programme objectives
Strong global architecture governance to ensure that capability changes are aligned to strategy architecture and that legacy systems are retired as scheduled
Strong program governance to ensure that timely project updates and escalations are provided to the Voyager PMO for review by the Operating Committee, Steering Committee and Executive Sponsors
Collaborate with other product developers to drive the design and implementation of "Cross Border" payments components globally
Liaise closely with technology and services providers engaged in the delivery of Voyager and Payments Transformation objectives Shape and drive the strategy for Cross-Border Payments:
Deliver innovative and scalable solutions to meet the objectives of the Cross-Border Payments strategy
Work closely with sales, product, innovation and client partners to develop impactful, viable solutions to meet untapped market needs
Execute Citi's Global Cross-Border Payments strategy, delivering tangible client benefits on a rapid implementation and commercialization schedule
Working closely with product partners teams - such as Channels/CitiConnect, Payments and Receivable Capabilities, Operations and Technology and Domestic Payments - to ensure our enhancements and solutions design are aligned to the product vision and strategy and provide a seamless client experience across payments and channels.
Perform implementation reviews, champion new product features and ensure the prompt and proper resolution of technical challenges Deliver sustainable solutions
Manage our control framework to ensure we continue to operate in a pristine compliance environment
Engage and review solutions with AML, Sanctions, Product compliance, Credit, Risk, Third Party management partners on a country, regional and global basis to ensure we meet Citi polices and market regulatory requirements.
Provide sufficient information to enable partners to make informed decision so that we operate within Citi's acceptable product boundaries
Leadership role in a commercial environment working within a very high profile product with significant innovation opportunities.
Stakeholder exposure globally across many functions.
Visible initiatives that impact the core of the product capabilities and are very relevant to traditional and emerging clients.
Managing complexities through a role within a multifaceted product delivering payments in 200 countries for multiple clients segments.
Working in a very dynamic team in a high paced environment which requires the ability to lead and manage multiple projects and priorities at the same time.
Working within a team committed to personal and professional development.
Play an important role in the evolution and delivery of a reimagined Citi's cross-currency payments offering globally in partnership with FXLM.
VP / SVP level in a Cash Management, Trade or Securities Business, in a commercial business and/or operational environment.
Knowledge and experience of commercial business disciplines and operating models underpinning TTS products.
Knowledge of Product Management disciplines, including the ability to undertake and lead a number of projects to drive commercial and financially responsible returns.
Knowledge of the emerging payments landscape both domestic and cross-border.
Complex strategy and operational model development expertise
Strong track record of results delivery and execution.
Significant knowledge of Operations and/or Technology architecture and/or Payments infrastructure/systems is highly preferred
Knowledge of agile concepts and experience working as product owner within agile product development teams is highly preferred
The successful candidate will be highly self-motivated, will display strong interpersonal skills and should be able to demonstrate the ability and the desire to problem solve effectively with creativity and within constraints.
Proficient with MS Office Suite in particular proficiency with Excel (with proven ability to manage large sets of data), and proficiency with Power Point (to prepare presentations to a very different target audience) Proficient in process modelling techniques and tools
Ability to influence and coordinate multiple internal stakeholders around a common goal and strategy (strong leadership!)
Original and innovative thinking, creativity.
Rigorous attention to detail and focus on execution with resilience and conviction on the delivery of agreed objectives.
Senior presence and ability to operate at different levels (e.g., research/analysis, thought-partnerships, presentations, interactions with OandT partners and 3rd parties).
Strategic skills but mostly ability to conceptualize and execute on the business vision.
Strong research skills coupled with an ability to quickly and accurately analyze information, draw conclusions and present data-driven findings in written and oral presentation formats.
Very strong communication skills
Self-Starter with ability to work independently as part of cross-functional and cross-regional teams.
Excellent organization and project management skills.
Ability to manage and lead multiple priorities as well as with capacity to deal with reprioritization.
Ability to handle situations which can be stressful - or at minimum challenging - retaining control to guide other parts of the organization and/or make clear recommendations to management.