Primary Location: Australia,New South Wales,Sydney
Education: Bachelor's Degree
Job Function: Product Management
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 19014527
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
This role will be an integral part of the Coles Product team, responsible for supporting the overall management of the Coles Partnership. It will involve working closely with our partner, Coles Financial Services, as well as with internal stakeholders, to drive customer and revenue growth through acquisition, portfolio and retention activities.
Key accountabilities include:
Developing and managing the delivery of initiatives that support revenue growth or reduce expenses, including providing recommendations regarding CVP to ensure products are relevant and compelling for the target market. This will include regular competitor reviews and managing projects to introduce new products or make changes to existing product
Manage relevant communications to Partner, including presentation development containing new proposals, project status updates, performance data and recommendations;
Oversee Acquisition and Portfolio activity across various channels in order to meet financial and business objectives, including:
acting as the liaison between Coles and internal teams, to ensure smooth campaign execution and Partner involvement
guaranteeing all Coles Credit Card material represents the product range accurately, including providing final approval of all customer-facing communications and acting as the Coles brand guardian across the business
Working in partnership with the Digital Banking and Coles Personal Loan product teams, to:
develop and evolve the online banking platforms, driving customer engagement while leveraging the depth of customer loyalty to the Coles and flybuys brands
ensure that online content and notices remain accurate, including liaising with Coles to ensure that content updates are made and any regulatory requirements met
Work within Product team and with other Stakeholders, as required, to ensure that the business meets required KPIs for service and quality
Act as liaison between Partner and internal stakeholders to address ad-hoc requests and ensure Partner engagement and satisfaction
Management of Presidential complaints
Ensure key stakeholders (e.g. Marketing, Finance, Digital Banking, Compliance and Delivery) are kept updated on Partner priorities
Key skills and experiences required:
Bachelor's degree in Business or Marketing
2-5 years experience in Product Management within the Financial Services industry
Good understanding of the cards & payments industry
Prior experience in managing relationship with external partners well-regarded
Able to develop positive and collaborative relationships with colleagues, vendors and external partners
Approaching business problems from multiple perspectives, including comfort in proposing new and innovative solutions to address them
Adept at identifying and implementing opportunities for improving business performance and/or customer experience, while appropriately managing related risks
Accountable for own remit, and able to consistently operate at a high standard of quality and accuracy and within required timeframes to ensure outcomes are delivered
Strong communication (verbal & written) skills, including understanding of branding and execution of customer communications
When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.
Internal Number: 6078920
About Citi Australia
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