The Case Services Group, the clearinghouse for all HBS course materials, ensures a successful customer-focused service delivery process for all aspects of their work. Maintaining a close operational partnership with HBP's Higher Education division, the group reviews approximately 1300 new and revised course material items per year prior to publication and distribution by HBP ensuring adherence to HBS research policies and compliance with copyright and intellectual property law. Case Services also provides editorial services, assistance with copyright permissions, document preparation services, audiotape transcription services, and other related services.
The Coordinator, Case Services Group is a member of a team supporting the creation and dissemination of HBS cases and course materials engaging in a wide range of activities related to the submission, review and distribution of all HBS case and course materials in both the classroom and beyond.
Reporting to the Assistant Director, Case Services Group, and working closely with colleagues on the team, faculty research and administrative support, HBS faculty, and other administrative partners at the School, the Coordinator guides assigned cases and course materials through the submission, review and distribution process utilizing the Research Information System (RIS), with the following responsibilities:
Serves as the point of contact for all communication to or from the faculty and their research or administrative support staff or other representatives.
Evaluates needs, and creates timelines for final approval and release.
Evaluates submission to ensure compliance with HBS case and course material policies and procedures, including verifying accuracy and completeness of all authorizations and releases. Communicates with constituents as needed to clarify and resolve issues.
Evaluates the use of copyrighted content in HBS case and course materials and determines the rights and permissions requirements
Utilizes Ithenticate or other HBS authorized process to protect against plagiarism or copyright issues.
Acts as departmental expert in a particular area (to be determined with manager based on knowledge, skills, and interests).
Maintains relevant contacts across the University; stays abreast of information relative to the area of expertise; educates/trains Case Services colleagues and others as appropriate; and maintains documentation.
Reviews formatting of materials to ensure compliance with HBS style requirements utilizing the case template or multimedia format requirements; logs formatting time and reports on chargebacks.
Performs final review on completed cases before wide distribution.
Updates the Research Information System (RIS), as appropriate, to track material records and progress.
Tracks relevant data in both RIS and other department tracking mechanisms.
Documents processes related to work.
Performs other related duties as requested.
Overtime may be required during peak times.
Division of Research and Faculty Development
The mission of Harvard Business School (HBS) is to educate leaders who make a difference in the world. Within HBS, the DRFD helps to build and develop the faculty and facilitates the creation of enduring knowledge that shapes both business scholarship and the practice of business by providing unparalleled faculty support. The School's largest administrative department, the DRFD houses approximately 250 full-time and part-time staff members. As a premier service organization, and in collaboration with colleagues across the School, the DRFD staff delivers high-touch, customized support to the faculty, demonstrating solid judgment and high standards of responsiveness and professionalism.
Many HBS employees are eligible for Flexible Work Arrangements, which may be explored during the interview process.
NOTE: Cover Letter is Required. .
Culture of Inclusion: The work and well-being of HBS are strengthened profoundly by the diversity of our network and our differences in background, culture, experience, national origin, religion, sexual orientation, and much more.
Harvard Business School will not offer visa sponsorship for this opportunity.
Salary Grade: 055
Union: 55 - Hvd Union Cler & Tech Workers
A minimum of 5 years of professional experience is required.
Experience working in a publishing or academic/research environment is desirable. Demonstrated project management experience. A strong customer service orientation. An understanding of and experience with copyright permissions and academic citation is desirable.
Knowledge, Skills and Abilities:
Strong written and oral communication skills, including strong editorial skills and attention to detail.
Diplomatic skills, comfort in interacting with prominent individuals, and grace under pressure are essential.
Excellent judgment and sound decision-making skills.
Experience successfully managing projects from inception through completion.
An understanding of and ability to manage highly confidential information.
Demonstrated ability to work effectively in a complex organization and across multiple units and levels.
Ability to take initiative and work independently and quickly determine priorities to meet competing deadlines.
Approaches work with an entrepreneurial spirit, flexibility, and curiosity
A strong customer service orientation and excellent interpersonal skills.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 49625BR
About Harvard University Business School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.