Under the direction of the Market Administrator Performance Improvement, and in conjunction with the goals of the hospital/regional service executive management team(s), responsible for implementing operational improvement activities and projects for assigned hospital site(s) or regional/system-wide service(s). Works with senior leadership in investigating opportunities for achieving greater operational efficiencies, setting priorities, designing and undertaking analytical assessment, and assisting in implementing recommendations. Ensures goals, customer satisfaction, increased productivity and improved business processes are achieved. Meets with leadership to develop goals and objectives for complex hospital and/or operating unit specific projects. Develops work plans, specifies methodology and works within project budgets and timeframes. Acts as a project leader or technical resource person on large and/or complex projects. Performs complex analyses of operational functions. Documents current situation, collects relevant data, analyzes the function to identify causes of the problems, develops recommendations for improvement and formulates implementation plans. Carries out analyses and feasibility studies of a complex nature for new programs or services which may affect the hospital as a whole, or individual operating unit(s). Conducts appropriate research and data gathering, analyzes financial and operational data, determines conclusions based on data analysis, and provides recommendations and implementation plans.
Manages lean process improvement projects for departments, functional areas and regional services and facilitates implementation of process improvement methodologies. Collaborates with staff of various departments to improve processes and reduce waste through the use of Lean, Six Sigma or other process improvement methodologies. Provides education and training to departments on the use of various process improvement tools and assists them with the appropriate utilization of these tools to reduce waste. Actively manages multiple lean activities from various departments, identifying and leveraging multi-site improvement opportunities. Develops key metrics related to process improvement projects to ensure expected outcomes are being achieved, and continually monitors progress.
Provides consultation to senior leaders for performance revisions, integrations and conversions, healthcare strategies, product development, policy and procedure changes, legislative changes and/or cost control opportunities.
Bachelor's degree in Business Administration, Management Engineering, Health Care Administration or equivalent degree, or the equivalent combination of education and/or experience. Master's degree in Health Care Administration preferred.
Five to seven years of progressively more responsible experience in operations analysis/management engineering, including the following:
experience training others in the use of Lean or Six Sigma tools, and
experience with lean approaches to improvement such as value stream mapping, kaizen, 5S, pull systems, visual management, work leveling, and A-3 thinking, and
experience working with, providing consult to, and making presentations to senior leaders.
Experience in a healthcare setting preferred.
A high level of analytical skills to conduct complex, system-wide studies requiring the collection, analysis, and interpretation of complex data collected from a variety of sources as well as to make recommendations to resolve performance or operational problems, to serve in an advisory/consultative role in determining and/or developing strategies, policies, processes, protocols and methods, frequently in the absence of guidelines or technical assistance, and to evaluate and direct complex systems that foster innovative approaches to procedures/processes.
Communication and interpersonal skills for frequent contact with internal customers as well as stakeholders external to the DMC to persuade or negotiate on a wide range of subjects in situations which may be controversial, sensitive and/or lead to confrontation. A mastery of a variety of communication modalities is required to include leading meetings, making formal presentations, and writing complex documents and managing complex relationships over time.
Project management skills including the ability to define program, project, or process objectives, identify stakeholders and their interests, plan steps, coordinate and allocate human technological and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner.
Orientation towards teamwork and establishing a cooperative working relationship with internal customers in the prioritization, design and implementation of operations analysis activities.
Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability comfort with decision-making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others, overcome resistance and influence others, and to forge alliances and garner support.
A thorough understanding of work flow analysis, statistical analysis, work simplification, time standard and staffing analysis, and process improvement techniques, as they apply to healthcare management problems and operations.
Problem-solving skills to create solutions to difficult administrative, technical or human situations, to anticipate and resolve a broad range of issues and concerns on multiple, sometimes unrelated topics, to determine the need for process development and refinement, to independently evaluate situations and outline ramifications of multiple solutions or options, to recommend goals for a function/area and understand when intervention in current work processes must occur to ensure successful delivery of service.
Ability to obtain and interpret a variety of information based on knowledge of departmental practices, DMC policies and programs and specific technical and regulatory knowledge. Discretion must be exercised in deciding what and how to communicate; conflict resolution skills must be exercised where policy issues are concerned both within the functional area and interdepartmentally. Diplomacy, tact and listening skills are required. Ability to read, interpret and write technical materials.
Technical knowledge of measurement techniques involved in the implementation and analysis of change management tools, including identification of sources of variation, statistical analysis of data to determine significance of findings, appropriate display of data for feedback to all levels of internal/external customers, and the evaluation of information to support improvement.
Working knowledge of various computer software such as spreadsheets, word processing, work flow, statistical analysis, database management, graphics and simulation packages.
Expertise in the use of Microsoft Office Suite.
Primary Location: Detroit, Michigan
Facility: Detroit Medical Center Shared Services
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905026016
About Detroit Medical Center Shared Services
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.