Harvard Web Publishing, part of the Academic Technology group within Harvard University Information Technology (HUIT), is seeking a UX Designer/Researcher to support the delivery of user experience services. This position delivers customer service of the highest caliber and has the capacity to function in a highly changing, fast-paced environment.
Principal Duties and Responsibilities:
Conducts research on multiple aspects of products, services, and experiences
Collects and analyzes user behavior through various methods - e.g., lab and informal studies, contextual inquiry, benchmark studies, analytics, and prototype testing
Understands and incorporates technical and business requirements into research, balancing the goals of the users with those of the project and the University
Synthesizes findings and provide actionable recommendations to diverse audiences through reports and presentations
Uses best practices for common research questions including method selection and problem articulation
Works as part of a team or as an individual, for a wide range of university clients
Has exceptional listening skills, and provides thorough, friendly, and prompt communication with partners, clients, vendors, and team members
Provides prompt direct support to clients, including email, phone, and in-person support
Diagnoses issues with tools and services and escalates to both internal and external support services as appropriate
Training & Knowledge Management
Delivers workshops, ad-hoc training, tutorials, and training materials
Collaborates with internal team members to facilitate internal knowledge sharing, capacity building, and distribution of expertise
Partners with HUIT Service Management and IT Academy to contribute to HUIT-wide knowledge management and training efforts
As an individual contributor or as a project lead, works with teams to estimate effort, establish milestones and deliverables and track progress.
Keeps clients and colleagues informed of project status and accomplishments
Coordinates pilots of tools, frameworks or processes
Analyzes support trends, user experience feedback, etc.
Provides input into the service vision and roadmap
Outreach & communications
Explores and adopts techniques and best practices at Harvard and beyond
Participates in and facilitates/convenes communities of practice and other partnerships at Harvard
Communicates about Academic Technology services and projects online and in-person
Advises/Manages/Mentors interns and student workers
Process improvement and Strategy
Identifies opportunities for business process improvements
We ask that interested applicants provide a cover letter and resume as one document with their application.
Harvard University requires pre-employment reference and background screening.
Harvard University Information Technology is unable to provide work authorization and/or visa sponsorship.
This position has a 180-day orientation and review period.
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Join Harvard University Information Technology (HUIT) to assure Harvard's leadership in IT!
More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.
To make it easier for students, faculty and staff to learn, research, teach, and work through the effective deployment and use of information technology.
Harvard Information Technology Academy (designed for IT Staff):
HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Salary Grade: 057
Union: 00 - Non Union, Exempt or Temporary
Bachelor's degree or equivalent experience required (3-5 years)
3-5 years of experience conducting contextual inquiry, interviews, and usability/accessibility studies
Experience with Design Thinking and Service Design
Strong experience with current research and design tools and methodologies (e.g., Sketch, Balsamiq, TreeJack, Qualtrics)
A strong understanding of web technologies and web content management tools (preferably Drupal and Wordpress)
Excellent attention to detail; conceptual, analytical and imaginative thinker
Experience working in a Higher Education environment
Experience navigating projects with multiple stakeholders
Familiarity with working with project management methodologies, Agile preferred
Enthusiasm, interest, and flexibility in acquiring new or emerging technology skills
Able to work within deadlines, ensuring timely, cost-effective delivery and customer satisfaction
Effective meeting facilitation and presentation skills
Excellent written, interpersonal and communication skills
Able to adapt in a fast-changing environment
A general understanding of social tools and traffic analytics (preferably Google Analytics
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 49721BR
About Harvard University Information Technology
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.