The University of Washington’s Department of Housing & Food Services (HFS) is seeking our next great leader as the Assistant Director of Retail Dining.
HFS provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 student, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement—working together to enhance student life—teamwork and service to our students and customers are at the heart of our business.
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OVERVIEW This newly created position, reporting to the Director of UW Dining, provides leadership and direction for the management of UW Dining’s Retail operations with 14 locations totaling $15 million in revenue annually.
RESPONSIBILITIES Strategic Planning
Participate in UW Dining’s strategic planning and support the execution of the annual goals and priorities.
Develop and manage the budgets for retail operations, including the operating budget, capital expense budget, budget objectives and revisions.
Identify annual priorities, associated action plans, and measures of success.
Develop and oversee implementation of the long-term facility maintenance and renewal.
Create and sustain development plans for staff.
Develop and maintain contingency plans for staffing plans during emergency conditions and/or UW closure.
Financial & Organizational Effectiveness
Plan, develop, and manage implementation of goals and objectives for retail operations.
Direct the development and execution of dining venues and programs to maintain a high-quality, fiscally responsible and safe environment that meets programmatic and compliance needs.
Determine the most efficient staffing structure so costs are minimized while providing excellent customer service, sound operating practices and compliance with collective bargaining unit agreements and University personnel policies and procedures.
Lead the planning and execution of major operational milestones including summer conference service and fall opening.
Manage operational integration of retail services to ensure consistent staffing, customer service standards and systems coordination.
Ensure compliance training is relevant, scheduled and executed.
Serve as the Department liaison with building coordinators and administrators, maintaining effective communications and relationships.
Respond to increasing or declining sales, create strategies and provide solutions to overcome fluctuations in daily operations.
Ensure proper controls are in place for inventory, ordering, food safety and point of sale operations.
Collaborate with HFS Facilities to develop routine and preventive maintenance programs for food service units.
Use systems, including CBord FSS, Point of Sale, Workday, Humanity and Great Plains for monitoring labor and operational performance indicators.
Model application and transfer of knowledge and best practices from one situation to the next.
Identify, articulate and model values and behaviors that support an organizational culture characterized as positive, productive, inclusive and committed to serving students.
Conduct weekly meetings with direct reports to plan and integrate HFS and UW Dining information and standards.
Serve as a member of UW Dining’s leadership team.
Work collaboratively with other Department units to capitalize on subject matter expertise for planning and operational issues.
Develop and maintain effective relationship s with campus partners.
Represent the Department on various University committees and professional organizations.
Lead or serve on Department committees and cross-functional teams.
Supervise the work of the West Campus, South Campus and Husky Den Retail Dining Managers and the Administrator for Cafes and Express Markets, ensuring appropriate productivity and quality.
Establish staffing patterns, schedules, and performance standards.
Review position descriptions, evaluation materials and training and update as needed.
Provide ongoing constructive feedback to direct reports in support of their success.
Ensure proper implementation of Department and University personnel, payroll, and safety policies and procedures.
Plan, implement, and direct unit-level special projects including strategic initiatives, major programs, and process improvement efforts.
Lead the work of cross-functional project teams including planning and setting priorities, resource management, and evaluating progress.
Represent UW Dining in the planning and delivery of major campus programs and initiatives.
QUALIFICATIONS Bachelor’s degree in Hospitality or Business Management, Organizational Leadership or a related field and six years of experience that includes successful:
Business planning that include creation of a pro-forma, culinary research and development, technology, construction/renovation, equipment, staffing and training.
Financial forecasting, budgeting, and reporting.
Venue development, from concept to execution.
Development and execution of memoranda of understanding from the tenant perspective.
Management practices that reflect a strategic and solution-based orientation and are environmentally sustainable.
Project management using lean, agile and/or other accepted project management methodologies.
Presentations to small and large audiences.
Communication that is delivered through a variety of media, both written and oral and is adapted to the audience, from entry-level staff to senior leadership.
Management of diverse, service-oriented teams.
Supervision of professional, culinary and service staff.
Work in a community-like environment where customers are actively sought for input on programs and services.
Seeking customer feedback through focus groups, surveys and/or one-on-one conversations.
Fostering of partnerships and working collaboratively with a variety of stakeholders.
Leveraging knowledge of national trends and best practices to continuously improve service and offerings.
Professional growth that reflects an intentional career path of increasing complexity and responsibility.
Equivalent combinations of education and experience may be considered.
A salary range of $95,000.00 to $105,000.00 annually.
Full benefits, including medical and dental insurance and retirement.
Paid vacation, sick leave, as well as ten paid holidays a year and one personal day.
A Monday through Friday schedule, 8:00 a.m. to 5:00 p.m., and remains on call the remainder of the time and is required to respond to problems if/when necessary depending on the extent and severity; position infrequently attends Department events that occur outside the regular work schedule.
Subsidized transit and parking passes.
Position Open Until Filled. For priority consideration, please apply by July 21, 2019.
As part of our application process please compose a cover letter and answer the following questions:
Outline your qualities and qualifications for this role and what motivated you to apply
Describe your leadership and supervisory style and experience
If you are the successful candidate, outline your plan for success in your first 90 days
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.
We seek candidates who exhibit an appreciation of, a sensitivity to, and respect for a diverse environment, inclusive of students, faculty and staff of many social, economic, cultural, ideological, racial and ethnic background.