The Quality Manager will support the Department's Associate Vice-Chair for Quality, Safety, and Patient Experience by implementing and evaluating department-based quality improvement programs and serve as project manager for designated programs/projects. The Quality Manager will also identify new opportunities for improvement utilizing national guidelines and best practices. As an integral member of the clinical administrative team, the manager will help coordinate strategic goals based on clinical data.
Plan, coordinate, and monitor the effectiveness of clinical care and service based on patient safety and quality outcomes, clinical effectiveness, and patient-focused care.
Combine knowledge/expertise required to lead patient safety and quality improvement with leadership and management to influence outcomes, systems and practices.
Align, sustain, and improve Lean Management across the department.
Work with the Associate Vice-Chair for Quality, Safety, and Patient Satisfaction in the strategic development and direction of quality improvement plans.
Work with the Associate Vice-Chair for Quality, Safety, and Patient to provide leadership for organizational efforts to continuously improve quality, safety, and value.
Work collaboratively within a cross-functional organization and with other external organizations to further goals of the department.
Evaluate performance through the development and maintenance of statistical processes, control charts, dashboards, and databases.
Establish timelines and priorities for projects; coordinate action plans; and monitor results.
Direct efforts to identify opportunities for optimization, standardization, and quality improvement based on evidence-based practices.
Act as coach and liaison to other administrative and clinical quality personnel.
Ensure compliance with regulatory and accreditation standards for patient safety.
Ensure that the department is complying with US News quality metrics and develop an improvement strategies.
Other related duties as assigned
Bachelor's degree or equivalent in education and experience required, plus 4 years of related experience.
Ability to create, manage, and maintain user-friendly reporting tools that address operational and analytic needs.
Ability to build and maintain databases, run database queries, and automate data processes, including ETL, SQL, crystal reports and enterprise business objects for in-house data collection.
Proficiency in common coding languages, such as Java, R, Python, etc.
Experience with data visualization tools.
Experience with Lean Six Sigma or QI Methodology or Human Factors Science.
Prior experience in quality improvement and patient safety activities in an academic medical center or large, integrated, tertiary health care setting providing expert level understanding of the art and science of quality improvement and patient safety.
Demonstrated experience in utilizing data for continuous quality improvement, informatics, and common statistical, spreadsheet, and database management programs.
Strong interpersonal, facilitation, and team building skills, with proven ability to influence across disciplines.
Persuasive oral and written skills, as demonstrated in oral presentations and written reports.
Flexible/adaptable with the ability to work both independently and with diverse groups of people in a variety of situations.
Excellent ability to collaborate with multiple stakeholders, to interpret complex data sets, to make findings relevant, and to explain data to a general (non-technical) audience.
Work with a high degree of discretion and tact in a confidential professional setting.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 501189
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.