Summary: Queens’ Executive Leadership Institute (ELI) provides top-tier leadership development services to organizations across the Carolinas. ELI is hosted by the McColl School of Business and delivers best-in-class professional development for executive populations in the manufacturing, financial services, healthcare, retail and consumer, professional services, education, construction, and hospitality sectors. This full-time, benefits-eligible position is responsible for promoting, contracting, developing, and retaining ELI clients through the entire value chain. This position reports to the Executive Director of Queens’ Executive Leadership Institute.
This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week.
Essential Duties and Responsibilities include:
Business Development – account rounding for select clients, initial inquiry intake and triage for potential clients, develop proposals and pricing strategies to deliver specified margins on assigned engagements.
Module Design & Delivery - detailed design and facilitation of (4 unique) business simulation modules.
Marketing – implementation of some elements of ELI’s marketing strategy including; social media, program collateral, website development and updating.
Program Services & Delivery, including ensuring clients’ expectations are always met and regularly exceeded; effective and timely communications to set program expectations and ongoing informing throughout program cycle, ensuring catering and facilities match program requirements, procurement and delivery of materials in support of program needs and administering tools/instruments/surveys.
Program evaluation, to include: developing and delivering a strong program evaluation strategy with client to assure learning outcomes and other success criteria (ROI) are met; providing evaluation results to client/staff/faculty for review and continuous improvement.
Promoting, contracting, developing, and retaining ELI clients through the entire value chain.
Delivering organized and efficient ELI program management for a select group of programs/clients.
Developing and maintaining loyal client relationships for a select group of clients.
Researching, designing, and developing programs in collaboration with clients, staff, and faculty.
Preparing and interfacing with all stakeholders for seamless program delivery.
Analyzing and delivering program evaluations and recommendations to all stakeholders ensuring continuous improvement.
Drafting and processing contracts for specific programs and ensuring payment.
Vendor sourcing, relationship development, and negotiation in support of ELI objectives.
Operating procedures: Maintaining platforms and dashboards used in workflow management and ensuring thorough documentation of all procedures relevant to the position.
Secondary Duties and Responsibilities:
Other duties and special projects may be assigned to meet department and university needs.
Experience, Knowledge and Skills Required:
Business development experience, including account rounding for select clients, initial inquiry intake and triage for potential clients, developing proposals and pricing strategies to deliver specified margins on assigned engagements.
Strong event- and project-management skills and a track record of planning and delivering top-quality, within budget client experiences.
Experience developing proposals and pricing strategies to achieve specified margins.
Program evaluation experience that includes developing and delivering a strong program evaluation strategy to ensure achievement of learning outcomes and other success criteria; delivering evaluation results to client/staff/faculty for review and continuous improvement.
Solid problem-solving skills and the ability to analyze components and arrive at a logical course of action while knowing when to ask for assistance or direction.
Excellent organization and follow-up / follow-through skills to ensure completion of assignments within established timeframes.
Strong computer skills (Microsoft Office, Word, and Excel) and ability to quickly learn and apply knowledge to improve procedures and processes.
Proven attention to detail, accuracy, and timeliness.
Ability to thrive in a fast-paced environment and to effectively prioritize assignments to meet given deadlines.
Excellent interpersonal and customer service skills and experience interacting with multiple constituencies (clients, staff, faculty, vendors, et al).
Strong written and verbal communication skills and a gift for identifying information that should be escalated immediately.
Ability to remain calm and resourceful in stressful situations.
Ability to work effectively independently and as a member of a high-performing team.
Ability to use absolute discretion when dealing with sensitive, confidential material.
Bachelor’s degree or the equivalent in experience and education.
Physical Requirements (with or without reasonable accommodation):
Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time
Hearing: Hear well enough to communicate with co?workers, vendors and students – 75-100% of the time.
Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time.
Mobility: Kneel for physical inspection of storage areas; Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time.
Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time.
Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-75% of the time.
Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time.
Work in office environment, involving contact with clients, staff, students, faculty service providers and vendors.
Work has deadlines, multiple interruptions, high volume and may be stressful at times.
Evening and weekend work is sometimes required to accomplish objectives of the position, as is the willingness and ability to travel for client events.
The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.
Nestled in a historic tree-filled neighborhood just minutes from Uptown Charlotte, Queens has provided students with transformational experiences for more than 160 years.
A private, co-ed, masters-level university, Queens serves undergrad and graduate students in academic programs across the liberal arts and sciences as well as the professional fields of business, communication, nursing, health and education. All degree programs are grounded in a liberal arts core to help students hone their critical thinking, problem solving and communication skills.
With a 10:1 student-faculty ratio, the university is known for its student-centered mentality, welcoming southern hospitality and talented and caring faculty. Queens fosters student success through an intimate learning environment and excellence in teaching.
In keeping with its Presbyterian heritage, responsibility and service to society are critical components of Queens' culture, as expressed in its motto "Not to be served, but to serve."
Queens emphasizes active, collaborative learning with a focus on a 21st century global curriculum that takes students beyond the classroom and into the Charlotte community and the world... at large. With the city of Charlotte as an extended campus, students have the opportunity to launch into abundant internships, community service and academic partnerships. Undergraduate students must complete at least two internships. In addition, the majority of Queens' undergraduates study internationally in hundreds of countries via faculty-led study tours, international internships, language-immersion programs and semester exchange opportunities.
By graduation, students have obtained a comprehensive education grounded in the liberal arts and filled with opportunities to ready them for successful careers and meaningful lives.