Our technology teams are responsible for the bank's entire information technology infrastructure. They develop and maintain the software required to support the bank's business. The teams work closely with the businesses and other infrastructure units to modernise the bank's IT systems to reduce complexity, risk and enable business growth.
With award-winning mobile banking apps and trading systems, our technology helps Deutsche Bank deliver high-quality products to clients. We make sure that the phones and computers work and that emails are delivered – but we also develop solutions that help our people share their knowledge, expertise and passion for our business.
Deutsche Bank sees itself as a technology-driven company that can gain market share with new, cutting-edge ideas. The ambition is to be a leader in the area of digitalisation. We are making investments into digital technology across all businesses to enhance the client experience, harness the power of data, and strengthen efficiency and controls by increasing automation. We are also collaborating with external partners such as start-ups, FinTechs, and technology specialists worldwide to discover and implement innovative solutions for our clients.
Deutsche Bank has become one of the first financial institutions to establish a professional research and development department, including capabilities such as four innovation labs and the digital factory in Frankfurt. Join us here, and you'll constantly be looking ahead. We'll look to you to capitalise on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.
Act as production management professional in the Global Foreign Exchange IT front office production service team, providing first and second level support to the Trading, Sales and business community for the suite of applications and their associated components.
Serve as single point of contact to the business, acting as the prime liaison for the application suite into the incident, problem, change, release, capacity, and continuity functions within production services, as well as interface into the associated development community.
The role also includes but is not limited to:
The providing of technical advice around the applications
Ensuring that all issues are recorded and tracked in accordance to policy
The reviewing and ownership of all outstanding issues
Management and communication of major production incidents
Oversight into the release of change into the production environment
Active participation in regular capacity and continuity reviews
User queries and Training
Liaising with development teams on new application handover and 3rd line escalation of issues
Application roll outs activities (may include some weekend activities)
Skills & Qualifications
One year or more working in Financial Industry environment
Experience supporting front office trading applications
Good understanding of high-frequency Trading and co-lo environments
Basic understanding of networking
Good understanding of FX/Money Market products and business flows
Ability to conduct Level 1,2 diagnostics analysis and trouble shooting
Confidence in the knowledge that they have and ability to communicate
Ability to conduct testing of new releases
Proven ability to set and meet deadlines
Ability to liaise with users at all levels including Front and Back Office in a number of Deutsche Bank locations
Ability to prioritise tasks and assess the impact/urgency of the incident in a high-paced trading environment.
Ability to work as part of an existing support team
Ability to multi task / manage multiple projects
Understanding of the project life cycle and release procedures
Must have excellent verbal and written communication skills
Must be able to act under pressure
Must be able to work on local public holidays as and when required by the business
Must be able to work in shifts rotation - Monday 4am trading starts, the team as a whole provide support coverage from 7.30am to 6.30pm.
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Deutsche Bank does not accept unsolicited curriculum vitae from third party vendors.
Internal Number: 6042371
About Deutsche Bank APAC
eFinancialCareers is a career site specializing in financial services.