We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
In 2015 the WM Transformation programme was initiated. The WM Transformation programme will support SCB's objective of doubling Assets under Management ("AUM") and WM revenues by 2020 by revamping the WM platform and developing digital capabilities to address Client and Relationship Managers ("RM") needs. The proposed target WM platform will significantly improve the client experience, uplift staff productivity and reduce operational risk. SCB's ambitious plans will be achieved through technology and business process enhancements. To ensure the biggest possible impact of the WM platform transformation, the WM Target Operation Model ("TOM") will be developed in conjunction with the planned technology enhancements.
TOM, Training and Communication Lead is responsible for representing the Business community for the changes required in implementing the Target Operating Model. This will include changes / revisions / construction of impacted Processes, Policies, Platforms, Products, Training and Communication. This role will need to work closely with the Business Requirement Managers, Business Program Managers, Business Analysts, Consultants as well as other ITO colleagues to ensure that all required Business requirements are factored into and catered for in the Program scope and solution. In addition, maintain a robust communication and engagement with the Group and Country stakeholders to ensure a seamless transition and successful program implementation.
Key Roles and Responsibilities
Business Stakeholder Management
Ensuring the interests of the Business community are met by the Program
Manage stakeholders' expectations by providing timely updates on project progress and issues resolution
Lead the transition and change management, ensuring that business as usual is maintained during the transition and implementation and the changes are effectively integrated into the business
Business Process Target Operating Model Implementation
Lead the Process team to deliver the Business Process TOM within time and budget for W1.2 Phase 2 and W2.0
Ensure timely delivery, quality standards of relevant Process Documents by the Process Team in accordance to the system delivery
Work with the Business Requirement Managers and Process Consultants to establish the requirement gaps arising from the change through the fitment exercise between the As-Is and To-Be Operating Models
Training Planning and Execution
Lead the Training team to deliver the training needs across different phases of the Program within time and budget
Manage the training plan, schedule, design, development and implementation of the Program training
Work with the Product Owners within the program to validate the training materials developed
Work with in-country stakeholders across different functions to ensure training are delivered adhering to the Bank Standard
Drive key change management deliverables of initiatives assigned in ensuring implementation
Lead in story-lining on implementation communication messages for the program
Lead within the business program team on any communication related matters and provide advice on the most effective mode of communication with maximum results
Build and maintain a strong communication network with key stakeholders at Group and Country Level
Team / Project Management
Provide leadership and ensure delivery timelines are met
Provide guidance to resolve any differences / issues to progress with the required deliverables
Actively define, report, track and resolve any risks and issues that might compromise the successful of the agreed deliverables
Perform active resource and work planning to ensure compliance to delivery timelines
Our Ideal Candidate
10+ years working experience in Business Requirements / Change Management / Project / Program management, and implementation in the Financial Services industry
Experienced in large-scale organisational change programs, covering multiple countries / jurisdictions
Strong Stakeholders Management experience
Deep knowledge of Private Banking / Wealth Management business, through the Client / Product lifecycle
Strong knowledge of Microsoft Office Suite (MS Excel, MS Word, MS Project, MS Powerpoint)
Strong and crisp written and verbal communication skills
Ability to coordinate and work with diverse teams and senior members of the bank
Apply now to join the Bank for those with big career ambitions.
Internal Number: 6038925
About Standard Chartered Bank
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