The Director will manage the team responsible for qualification of leads and exhibitor services ensuring a seamless customer experience. This includes developing and managing processes for leads and customer service, management of the team and collaboration with internal stakeholders.
Critical Duties and Responsibilities:
Oversee and improve effective lead generation process ensuring all leads are vetted, appropriately communicated with and those that are qualified passed to the revenue producers
Oversee and team responsible for managing and qualifying leads and exhibitor services including all post-sale exhibitor support and activity
Create and/or improve processes for leads management and exhibitor (customer) services
Ensure established processes are followed to support sales team in meeting revenue objectives
Oversee the development and deployment of all lead and exhibitor service communications
Work closely with Director of Sales to ensure a seamless and efficient flow of communication and information between Leads and Exhibitor Service team and the Revenue Producing team
Work closely with Sr. Manager of CRM to develop a strategy ensuring the CRM structure is optimized to support processes
Work closely with Director of Demand Generation Marketing on identifying and creating demand gen campaigns
Proactively identifies sources of leads, especially for new areas
Other duties as assigned by business need
Must have at least 8-10 years’ working in sales/customer service environment with at least 3 years’ experience managing people
Hands-on leader with a strong background in managing people and processes
Demonstrated track record in creating processes
Previous experience in consumer technology or related field preferred
Excellent project management skills
Strong written and verbal communications skills
Bachelor’s degree in Business or Communications or related field preferred or commensurate experience
Must have experience working with a CRM (preferably Salesforce)
Strong attention to detail
Excellent communication/people skills and excellent attitude required
Strong leadership qualities
Budget and Staff:
Manage a team of seven, including Sr. Manager of Customer Service. Reports to VP of Sales and Business Development
Flexibility, ability to change and forward thinking are required
Travel to CES, CES Asia and to other relevant events as required
Consumer Technology Association (CTA)TM is the trade association representing the $377 billion U.S. consumer technology industry, which supports more than 15 million U.S. jobs. More than 2,200 companies – 80 percent are small businesses and startups; others are among the world’s best known brands – enjoy the benefits of CTA membership including policy advocacy, market research, technical education, industry promotion, standards development and the fostering of business and strategic relationships. CTA also owns and produces CES® – the world’s gathering place for all who thrive on the business of consumer technologies. Profits from CES are reinvested into CTA’s industry services.
*The Consumer Technology Association’s (CTA) awards and accolades include being honored in 2014-2019 by the Washington Post as a “Top Workplace”, the Virginia Business and Best Companies Group has recognized CTA as a “Best Places to Work” winner for the last none consecutive years’, CTA is a ten year winner of the “CARE Award” and “Best Workplaces for Commuters” for the last six years’ running.
The Consumer Technology Association is an Equal Opportunity / Affirmative Action employer. We do not discrim...inate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.