The Product Development and Channel Delivery team is responsible for developing and delivering a full range of Treasury, Cash Management and Payment products designed to meet the full spectrum of SVB's clients' needs. Specifically, the Digital Channel Manager for Client and User Administration is responsible for the experience and delivery of a multitude of enrollment functions that allows for efficient management of a client's product and services. In addition, how those client entitlements apply at the user level. Our goal is build a simple and intuitive process for maintaining user access, balanced with the ability to provide an enhanced level of granularity many clients require. The successful candidate will manage our Digital Banking Administration experience for US and UK commercial clients.
In the coming months we are kicking off a major platform upgrade. For this project the team member would be responsible for:
Define business requirements for digital channel enhancements, review functional specifications and participate/sign off on User Acceptance Testing (UAT) along with processes and documentation
Act as a subject matter expert for Client and User Administration within our Online Banking Platform and be fully conversant in the market practices and trends, provide expertise to sales and customer focus group discussions
Work with User Experience team to define research necessary and develop design concepts for improved client experience for enterprise wide client enrollment and management, user administration, user audit and entitlement reporting.
Compare existing system current capabilities with new platform's potential capabilities
Proactively collaborate with cross-functional team members in Fraud, Risk, Legal, Security, Client Service, Operations, Marketing, Sales
Solicit feedback and buy-in from cross-functional team members
In addition, the team member's responsibilities would include:
Increase satisfaction of both internal business users, and client users when interacting with the client and/or user administration experience
Work collaboratively with IT development teams to make channel improvements
Update product backlog of enhancements and improvements needed
Ability to define roadmaps and provide strategic direction based on client needs, industry standards, competition and regulatory changes
Plan rollout strategies of new features and functionality
Present ideas and information in a simple, concise, and unambiguous manner to key stakeholders
Lead discussions and dialogue across functional areas and management levels