Silicon Valley Bank serves some of the most innovative companies in the world. Our clients are forward thinkers. True believers. Optimists. Inspired by them, we're changing the face of banking. Our clients have redefined products in many areas of the global economy, and every day we power their ability to do so. And we need leaders with the same can-do attitude as our clients. We're looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.
Reporting to the Head of the Card Business (Product Management, Underwriting and Fraud), the Managing Director of Card Products will lead SVB's Commercial Card Product Management team with responsibility for the end-to-end client experience for all credit and debit card products. In this role you will:
Provide strategic vision for the product suite and be responsible for the development and execution of new initiatives aimed to improve our offering and enhance the way our clients interact with us.
Lead a team of product managers focused on delivering a best-in-class card experience across all channels and client segments - providing solutions that range from basic and intuitive to complex, customized and highly integrated.
Serve as a part of the leadership team to define overall product strategy and drive execution while focused on smart revenue growth, client experience and scalability.
Collaborate closely with teams across the organization to grow and manage the business. Critical partners include: IT, analytics, risk, marketing, enterprise project management, legal, compliance, operations, service, sales, channel and implementations.
Define and execute card business strategy that including product roadmaps
Work with partners and executives to ensure understanding and build alignment in support of business initiatives.
Recommend and prioritize product enhancements that stimulate sales and meet client objectives
Support the Sales and Relationship Managers and act as ambassador for card business
Work to establish a product framework and test and learn environment within card product organization
Help drive change within organization to improve the way clients interact with SVB and grow business
Forbes Magazine ranks SVB among America's Best Banks (#5) and Fortune considered SVB one of the best places to work.
BA/BS degree required, Masters or MBA a plus
10+ years of product experience in the payment or financial technology services industries
8+ years of product experience in the payments/cards or financial technology services industries
Demonstrated knowledge of industry, technology, marketing, and product trends, including card rewards and loyalty solutions
Payment product expertise such as emerging Card and Digital Adjacencies, B2B and B2B2C Payments, start-up businesses, Transaction Processing, Small Business and Corporate Payments, and Treasury Services.
Creative, strategic thinker with outstanding business acumen and breadth of vision
Passionate advocate with ability to identify and fulfill customer needs and drive towards an excellent client experience
Executive presence - ability to influence senior leadership by building credibility to operate at C-level
Ability to positively negotiate, influence others and maintain effective business relationships with sales and other functional partners
High degree of professionalism with the ability to influence and effect change within an organization
Exceptionally strong written, interpersonal and presentation skills
Internal Number: 6035749
About Silicon Valley Bank
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