Towson University is currently accepting applications for an Associate Director-Facility Operations. This position reports to the Director of Campus Recreation. As a member of the department’s senior leadership team the incumbent will work with the director and other associate directors to establish strategic goals and objectives, implement strategies, oversee facility operations, supervise staff, assist in the overall fiscal management of the department, and evaluate facilities services to foster engagement and enhance well-being of the University community. Incumbent provides leadership, professional development and supervision of team members in the areas of facility management, events, reservations, aquatics and departmental risk management. The position is responsible for and will provide guidance to facility operations, security and access, risk management and safety, and housekeeping/maintenance needs of the department.
Leadership & Management
Serve as a member of the department’s Senior Leadership Team (SLT) and represent the department and/or director at various departmental, divisional, and university events. Provide collaborative visioning and direction in the development of services, facility operations, and long and short-term strategic planning. Supervise, evaluate and provide administrative direction/guidance to two full-time professional staff members in the areas Aquatics & Safety and Facility Management, and indirectly to one coordinator (Facilities & Events), graduate assistants and student employees of Facility Operations. Provide leadership and direction regarding communication between team members directly reporting to the SLT. Promote physical activity, well-being, recreation program involvement, memberships, recreation facilities and services to faculty, staff, alumni and students. Work collaboratively with assistant directors who manage programs to facilitate the execution of programing that engage and enhance the wellbeing of the campus community and uphold departmental values of civility and inclusion.
Provide supervision and administrative leadership for all recreational facilities and operations during all hours of operation. Manage and assist with annual budget review, financial reporting and planning for department related to facility management, maintenance programs and operations. Ensure that all facility operations and services are consistent with university, local and state policies and procedures. Provide leadership and direction to ensure that the facilities are clean, safe, and accessible. Identify and recommend maintenance projects and capital improvements to enhance user satisfaction and safety. Provide direction and leadership regarding operating schedules, usage guidelines and procedures, and facility maintenance so that all facilities are properly managed. Provide leadership and direction on the collaborative efforts of custodial maintenance with TU Facilities Management and ABM contractor to ensure proper building maintenance and cleanliness.
Assist the Director with oversight of departmental risk management by serving as the primary safety and risk manager for all department facilities, operations, and programs. Provide leadership and direction in the development and implementation of all department Emergency Action Plans. Serve as the secondary risk manager for aquatics facilities. Assess potential safety risks throughout the facility and propose appropriate changes to usage guidelines and procedures as needed. Ensure compliance with State of Maryland, Baltimore County, and National health codes and policies for public aquatics facilities. Provide oversight and direction to access control systems and operations including but not limited to key inventory, card access database management, and video surveillance operations. Initiate and process all departmental related work orders to TU facilities for maintenance and repair of facilities and related equipment. Initiate and process all vendor related work orders with outside contracts for maintenance and repair of facilities and related equipment.
Serve as a primary liaison to all departments and university stakeholders associated with Burdick Hall/Field operations that include but not limited to Kinesiology, Facilities Management, Environment Health and Safety, Event & Conference Services departments, Housekeeping Services and Landscaping Services and any other departments. Serve as a secondary administrator for 25 Live (online scheduling program for the university) and departmental scheduling. Provide oversight and direction related to all facility operations technological software applications and/or systems including but not limited to Connect 2, AccuWeather, pool pump room technology, hand held radios, iPads, etc.
Aquatics, Facility Management and Events
Provide leadership and supervision to the full time staff responsible for the day-to-day facility operations of Campus Recreation facilities related to aquatics programming, safety & risk management, custodial services, supervision of student staff and enforcement of departmental operating guidelines & procedures; and the management and scheduling of all campus recreation facility spaces within Burdick Hall, Burdick Turf Fields and associated Campus Recreation facilities. Ensure daily facility assessment is conducted to all aquatics and informal recreation spaces to ensure safety of operations and participants. Oversee the coordination of facility and staffing operations for all collegiate and special event/rental swim meets. Provide direction and leadership for purchases and maintenance inventory of equipment and supplies, reservations of facility spaces and appropriate staffing levels for operations.
Fiscal & General Administrative Duties
Assist with annual budget review, financial reporting and planning for department. Provide budgetary oversight for all facility operations including student payroll, operational expenses and facility related revenue generation. Monitor all expenses related to facility operations procurement card purchases, preventative maintenance and operational expenses. Work in accordance with the Associate Director – Programs and Assessment on overseeing program operational assessment related to departmental learning outcomes and key performance indicators. Provide annual assessment data collection and reports to support departmental assessment plan. Provide information annually and as needed to support departmental annual report. Supervise campus recreation facilities and staff on designated evenings and weekends, as assigned. Serve on university committees as assigned. Represent the department at various campus, division, and community functions as assigned.
Bachelor’s degree in related field with five years of progressive experience providing leadership, direction, and support to university recreational sports facilities or similar organizations. Two years managerial experience providing direct supervision, direction, and support to full-time staff. Two years of experience developing and leading/assisting departmental risk management initiatives at the Assistant Director level or higher; preferably in the area of recreation. Fiscal/budget management experience related to facility operations, maintenance, repair & replacement, and personnel. Pool operator certification, American Red Cross certification in CPR/AED Professional, Water Safety, and/or Lifeguarding or ability to obtain within 90 days of hire. Ability to serve as a strong leader; offering long term vision and strategic planning that will contribute to the development and enhancement of a comprehensive recreational sports program that will serve the entire university community. Proficient at mainstream computer software (word processing, spreadsheet, electronic communication, etc.) and experienced in enterprise software such as SubitUp, Connect2, and Fusion.
Experience supervising custodial and/or maintenance professionals at the Assistant Director level or higher.
Experience with capital projects and/or budget management at the Assistant Director level or higher.
Experience operating/managing a facility with a pool and aquatics program.
Experience managing, operating or maintaining turf fields.
Demonstrated ability to work collaboratively with partners across campus and in the community to advance the mission and goals of both the university and the division.
Demonstrated ability to lead division initiatives such as strategic planning, capital replacement planning and execution, capital project management, technology implementation and continuous quality improvement.
American Red Cross instructor certification in CPR/AED Professional, Water Safety, and/or Lifeguarding.
Reside within 30 minutes of campus in order to respond as needed to facility and risk related emergencies.
Salary and Benefits
Competitive salary and full University benefits that include 22 days of annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here.
This position will be open for a minimum of 14 days. Cover letter and resume are requested, but not required.
Internal Number: 190000D7
About Towson University
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).