The Library Operations Manager reports to the Library Director and requires strong organizational and customer service skills, supervisory/management skills, and circulation services experience in order to successfully accomplish primary job responsibilities.
Managing the daily operations of the library to ensure high quality provision of library services, such as developing, interpreting and administering library policies and procedures and ensuring their uniform application
Monitoring and evaluating public services daily (e.g. circulation services, facilities, IT)
Liaising between the UCBA library faculty, staff and student assistants to ensure high quality communication and delivery of library services
Liaising with the UCBA Accessibility Resources Office to facilitate student accommodation requests related to library services and facilities and work towards creating a more inclusive environment for all students
Lliaising with the UCBA Information Technology Department and the UCBA Facilities and Housekeeping Department on resolution of persistent public facilities issues and projects
Developing, maintaining and enhancing library operations-related communications to the UCBA community including UCBA Library website “Services” and applicable “Library Policies” pages
This position is also responsible for managing department circulation operations including providing a complex level of circulation assistance, serving as a consultant and trainer for library staff, library faculty, and student employees
Providing Library Information Desk assistance 14-16 hours a week (not all at physical desk)
Include hiring, training, scheduling, and evaluating one classified staff member and 7-10 student assistants as well as oversight of duties
Workflow such as managing and tracking project quality, timelines, and goals.
Include monitoring, forecasting and reporting the student assistant personnel budget and the operational supply budget
Providing an intermediate to complex level of back-up reference services as needed
Contributing as a participant and leader in department planning activities and position-related UC/UCBA committees and task forces.
Bachelor’s degree with three (3) years experience; -OR- Associate’s degree with five (5) years experience;-OR- seven (7) years experience.
Experience must be in circulation-focused library services using an integrated library system.
Experience must include at least one (1) year supervision.
In order to perform the essential duties, some positions may require the ability to stoop and bend, lift materials weighing up to 30 lbs. and/or the ability to move loaded book trucks weighing up to 100 lbs.
Extensive experience with circulation services; some experience with interlibrary loan and online borrowing
Demonstrated supervisory experience including hiring, training, scheduling and performance evaluation
Project management experience including creation of efficient workflows producing high quality results
Excellent customer service, interpersonal, organizational and communication skills
Demonstrated ability to use sound judgment, problem solve and develop actionable solutions
Ability to effectively and efficiently manage multiple projects, priorities and deadlines
Some experience with budgeting and fiscal reporting
Ability to work well independently and within a team
Ability to effectively provide reference services
Demonstrated commitment to diversity in the workplace or community
Demonstrated interest and participation in professional development activities
Strong proficiency in commonly used Microsoft Office applications (e.g. MS Word, Excel) and an integrated library system platform (e.g. Millennium/Sierra, Unicorn, Aleph, etc)
Experience with content management system(s) for web editing (e.g. Adobe Experience Manager)
Applicants must upload a resume, letter of interest, and the names of at least three professional references with contact information to their application.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.
Internal Number: 37999-en_US
About University of Cincinnati
HISTORY IN BRIEF - The University of Cincinnati is a public urban serving research institution that was founded in 1819 and today is one of the country’s largest universities offering more than 350 academic programs to more than 44,000 students. UC has many top ranked programs in areas such as Music and Arts, Medical and Human-Services, Criminal Justice and more. Located in an urban setting, UC is close to the heart of Cincinnati and allows easy access for students to enjoy all that the city offers. UC is also the alma mater of many notables such as President William Howard Taft; Albert Sabin, developer of the oral polio vaccine; Astronaut Neil Armstrong and Mary Weinberg, 2008 Olympic gold medalist. UC is classified as a Research University (Very High Research Activity) by the Carnegie Commission and is ranked as one of America’s top 35 public research universities by the National Science Foundation. UC jumped 17 spots in the U.S. News & World Report rankings in the past two years alone. In addition to being named a “green university” by Princeton Review, UC has been named one of the world’s most beautiful campuses by Forbes and Delta Sky magazines. Learn more at www.uc.edu.MISSIO...N STATEMENT - The University of Cincinnati serves the people of Ohio, the nation, and the world as a premier, public, urban research university dedicated to undergraduate, graduate, and professional education, experience-based learning, and research. We are committed to excellence and diversity in our students, faculty, staff, and all of our activities. We provide an inclusive environment where innovation and freedom of intellectual inquiry flourish. Through scholarship, service, partnerships, and leadership, we create opportunity, develop educated and engaged citizens, enhance the economy and enrich our University, city, state and global community.