Cornell Tech is a new graduate campus of Cornell University that brings together faculty, students, business leaders and tech entrepreneurs in a catalytic environment to reinvent the way we live in the digital age.
A hallmark of Cornell Tech is a rapid pace of change and growth, which serve as opportunities to pursue excellence and improvement, not merely scale. We iterate to learn quickly from our activities and to improve our programs and ways of working. We further expect our organizational structure to continue to change, given the pace of our activities and programs and our iterative learning process. We see Cornell Tech serving as a model organization for our students, demonstrating the operations of a highly effective, dynamic, information-age organization.
The Information Technology Service Group (ITSG) provides administrative, faculty, and research IT assistance to the College of Engineering, Computing and Information Science, and Cornell Tech.. Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop, Network, Research, Security and Web support.
COE/CIS/Tech incorporates approximately 4,000 faculty, staff, graduate students, and undergraduates. The team member will contribute as a member of the ITSG, reporting directly to the supervisor of the end-user support team. This position will deliver a high level of IT support (asset management, desktop engineering, audio visual, and general support), provide consultation and advise on particularly complicated issues, partner with academics and students to provide IT solutions that enable research, and provide technical leadership within the team. The team member will work with and understand the needs of the clients, which include faculty, students, and staff, in order for the communities to achieve their mission.
Bachelor's degree with at least three years' experience or equivalent combination required. A minimum of three years support experience in a desktop support role is required.
Experience with Linux, Macintosh and Microsoft Operating Systems.
Strong team member, interpersonal, organizational, written and verbal communication skills necessary. As the role provides advice and problem resolution for the community. Organizational skills, the ability to manage multiple tasks at the same time, the ability to take initiative are essential, the ability to work under pressure.
Ability to provide excellent customer service utilizing qualities that include patience, attentiveness, clear communication skills, ability to use positive language, tenacity, and a calming presence.
Must be able to analyze needs and solve problems in a highly interrelated, networked computing environment. This involves understanding the interactions of multiple services on several different computer operating systems using a variety of network protocols.
Strong ability to rapidly learn and understand technical material and to communicate technical information clearly to people with a wide range of technical sophistication.
Experience in end user documentation, and training documentation is highly desirable.
Must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays, and work until the problems have been resolved.
Experience with Audio Visual and Distance Learning is a plus.
University Job Title:
IT Support Assoc III
Pay Rate Type:
Number of Openings:
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About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.