As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years.The UW Alumni Association has an outstanding opportunity for a Data and Registration Coordinator.The mission of the UW Alumni Association (UWAA) is to support the UW and higher education in the state of Washington. The Data and Registration Coordinator is an integral position to the office of Alumni & Constituent Relations (ACR), overseeing event registration for ACR, Regional Advancement, and numerous campus partners.This position reports to the Manager, Digital Engagement Strategies, and independently performs a wide range of complex database management tasks as well overseeing the event registration capabilities of ACR. The position uses data from these events and marketing efforts to develop reports and decision-making tools in support of broad based engagement and Advancement initiatives.DUTIES AND RESPONSIBILITIESEvent RegistrationMaintain and develop ACR event registration systems and capabilities, including registration pages, databases and event reports.Maintain a thorough knowledge of ACR and UWAA events, programs and procedures and use this knowledge to advise colleagues of best practices. Train ACR customer service team members on refunds, offline registrations, and other registration-related tasks.Provide positive, proactive and professional customer service for high-touch, complex registration interactions.Work collaboratively with peers in the ACR Marketing & Communications group to continually improve the customer experience related to events.Attend and facilitate weekly customer service team meetings to ensure consistent in-person or online handling of phone or e-mail event registration issues.Data and ReportingWork collaboratively with Advancement Services Information Management, (responsible for maintenance of the University's alumni/donor database) to update and process constituent information updates and coding.Generate reports to disseminate information to event leads, volunteers and campus partners.Establish and maintain records, files and statistical information about program operations, interpret statistical data and generate historical activity reports. Communicate with campus partners and volunteers to update them on registration status.Event Financial ManagementThe position is responsible for the daily processing of hundreds of dollars in registration money (mostly non-cash transactions).Generate and reconcile receipt reports on a daily basis for all active events.Assist the Finance and Administration Department with internal budget transfers by getting written approvals for those transfers.Other duties as assignedProvide limited coverage to the Washington Commons front desk when needed.KEY COMPETENCIESEffective communications: Expresses oneself clearly and empathetically in interactions with others in all forms of communication, i.e., verbal and written, one-on-one and group, etc.Interpersonal Awareness: Builds and maintains positive relationships and actively contributes as a member of working teams to achieve results.Professional Credibility: Takes responsibility for meeting goals, objectives, obligations, and solving problems while representing the mission, vision and values of the organization.Critical Thinking: Obtains, analyzes and evaluates information effectively in the face of ambiguity. Makes appropriate decisions based on relevant information and experience.Ethics and Trust: Models and upholds the values of candor, openness, inclusiveness and honesty despite internal and external pressures. Acts consistently with Washington State ethical guidelines and organizational core values and beliefs.Valuing Diversity & Inclusiveness: Respects, values and contributes to the UW's commitment to inclusiveness and diversity.REQUIREMENTS High school graduation or equivalent AND two years of experience in the Alumni Relations, Advancement, events or events registration OR equivalent education/experience.Previous experience in a development, fundraising or advancement setting.Advanced knowledge of Word, Excel, and Outlook, Microsoft Access.Strong writing, interpersonal skills and customer service. Poised, professional manner with the ability to express oneself clearly and empathetically in interactions with others in all forms of communications, verbal and written, one-on-one and group, etc. Ability to communicate in a direct and professional manner that engages dialog in a manner that resolves differences.Demonstrated ability to build and maintain positive relationships and actively contributes as a member of working teams to achieve results. Ability to work independently, problem solve, take initiative, set priorities and handle multiple projects efficiently and effectively. Takes responsibility and initiative to set and meet the goals, objectives and obligations while representing the mission, visions and values of the organization. Demonstrated creativity, organizational ability, and strong attention to detail. Ability to make decisions in ambiguous situations, exercise good judgment based on information and analysis in a fast pace, dynamic, deadline drive environment in an organized and professional manner. Demonstrated ability to maintain confidences and protect confidential information; acts in a selfless manner and models ethical values of the UW.DESIRED QUALIFICATIONSBachelor's degree.Knowledge of HTML and CSS.Knowledge of UW Advancement policies and procedures, including use of the development database software ADVANCE.Familiarity with event registration software products, such as the CVENT, Blackbaud Luminate, Brown Paper Tickets, etc.Basic understanding of SQL and fundamentals of relational database systems.Familiarity with visualization products, such as Tableau.CONDITIONS OF EMPLOYMENTCubicle/open workspace environment which may result in additional or higher levels of noise and visual distractions.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.