The Organizational Change Management (OCM) Communications Specialist plays a key role in HR initiatives meeting their business objectives by focusing on the people aspect of the change. This person will focus on educating and empowering employees to accept the change-including changes to business processes, systems and technology, job roles and organization structures. The primary focus will be creating and implementing change management communications plans and content that minimize employee resistance and maximize employee engagement. This role will drive adoption, utilization and proficiency in all things HR by creating compelling and relatable change management communications plans and content in multiple formats including digital, social, print, email, etc.
This highly visible role requires a candidate who is forward-thinking, can interact with senior leadership and has a strong track record of success in organizational change, communications, employee engagement and change leadership.
Develop and execute change management communications plans for HR initiatives, like system launches, new initiatives and process re-engineering efforts.
Ensure information is effectively cascaded throughout the organization to minimize employee resistance and increase adoption rates.
Partner with internal communications department on major launches and initiative communications.
Develop and deploy HR initiative communications, including but not limited to: newsletter articles, emails, OneMSK (our social intranet) updates, videos, posters, etc.
Assist with the creation of comprehensive training materials and supplemental documents, included but not limited to instructor-led training courses, facilitator guides, training videos, quick reference cards, computer based trainings, job aids etc. that assures competency in the new HR processes or systems
Quickly shift gears and accommodate changes and incorporate new information with ease.
Participate in department initiatives around user-experience design and innovation.
Work with HR teams to integrate change management and communications activities into their project plans
Develop Multimedia messaging to foster understanding and collaboration around HR initiatives to support change management plans. (digital, social, print, email, etc)
Support the redesign of the HR digital communications strategy (sharepoint intranet and social engagement) in collaboration with other HR stakeholders.
Gather and analyze employee feedback and incorporate into plan to help drive continuous improvement of change management communications efforts.
Analyze technology trends and identify opportunities for HR
Define and measure success metrics and monitor the effectiveness of change communications
Adept at creating partnerships and working collaboratively with others to meet shared objectives and goals
An outstanding communicator, capable of determining how best to reach different audiences and executing communication based on that understanding
Willing to act and eager to pursue new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Flexible in your approach and demeanor to align with the shifting demands of evolving and complex circumstances
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
Bachelors degree + 4-7 years of experience
Excellent verbal and written communication skills
Ability to quickly absorb new concepts and ideas
Strong analytical and critical thinking skills
Must be able to work on impromptu assignments with tight deadlines
Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, self-starter, and a results-driven commitment to success #LI-POST
Internal Number: 2019-33967
About Memorial Sloan-Kettering Cancer Center
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, and superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.