By joining the team that is designing and implementing the Kaiser Permanente School of Medicine, you will have the opportunity of a lifetime to create a medical school that will educate physicians for the 21st century and beyond and be a catalyst for change in medical education. This position will be working as a part of an extremely dynamic team of professionals supporting all aspects of the School of Medicine and the creation of the infrastructure, process, and procedures for the Kaiser Permanente School of Medicine. The team works from an interdependent model of practice and we are looking for someone who thrives in a highly challenging role within a high functioning team-based environment.
The Kaiser Permanente School of Medicine will offer more than a conventional medical education. It will provide students with the unique opportunity to be taught by the physicians of Kaiser Permanente and immersed in one the nation’s highest-performing health care organizations. Students will gain critical knowledge and real-world experience and benefit from unprecedented access to Kaiser Permanente's people, data and technology. This unparalleled approach, plus our deep commitment to resilience, well-being, and inclusion will create a culture where physicians are better prepared to face the health challenges of the future, while helping the nation’s diverse communities thrive. Learn more about the Kaiser Permanente School of Medicine at schoolofmedicine.kp.org.
The Administrative Platform Consultant provides technical support services and oversee testing, maintenance, quality assurance, and improvement of all administrative and operations technology platforms. Serves as the primary liaison for outside technology vendors, and internal stakeholders. In addition, this role oversees systems integration and upgrades and advises on the adoption of new functions and features for educational technologies. The Administrative Platform Consultant also coordinates change management and oversees onboarding and training of all personnel in the use of all administrative platforms.
Support the School's Student Information System (SIS), admissions system, academic and faculty dashboards and databases, integrations with operations systems, and other administrative platforms.
Serve as an in-house expert on administrative technologies and the primary point of contact among all relevant stakeholders (e.g., leadership, students, faculty, staff, etc.), KP-IT resources, and external vendors.
Partner with other technology experts at KPSOM on the design and implementation of all administrative technology systems, the integration of administrative technologies, system maintenance, and problem resolution.
Manage the on-boarding, training, and ongoing communication for all users of administrative technology` platforms in order to facilitate effective, efficient use of the platforms.
Coordinate change management with respect to new and updated administrative systems, as well as upgrades and new features/functions.
Partner with KPSOM personnel, technical experts, and external vendors to define technological needs; scope and plans for adoption of new technologies and upgrades; approaches to implementation; and necessary testing for new educational technologies or upgrades to features/functions.
Troubleshoot problems, concerns, or issues as related to administrative platforms.
Provide quality end-user support; troubleshoot bugs and issues via communication, research, and testing; and document/communicate findings.
Act as the product owner and product manager of assigned platforms to ensure delivery in line with established needs, timelines, and milestones.
Support project management and improvement science principles in designing and implementing administrative technologies, as well as appropriate resource allocation, fiscal projection, management, and reporting.
Prepare a wide variety of reports and instructional materials for users of administrative technology platforms.
Train and/or create and facilitate trainings for faculty and staff in the use of administrative technologies.
Serve on relevant KPSOM committees.
Perform other duties as assigned.
Minimum three (3) years of experience in Technology Operations, School Administration, Systems Programming, or related field.
Bachelor's degree in computer science, computer information systems, computer engineering, or related field.
OR Associate's degree in computer information technology, computer engineering technology, networking technology, or related field AND two (2) years of experience in Technology Operations, School Administration, Systems Programming, or related field.
License, Certification, Registration
Experience managing and supporting higher education information platforms and administrative technologies.
Prior IT project/product management experience.
Prior experience with agile and waterfall software development methodologies.
Excellent oral and written communication skills.
Ability to mentor others in areas of technological expertise.
Experience as an administrative technology specialist, product owner, or equivalent within a school of medicine, school of nursing, school of allied health, or other institution of higher education.
Experience administering and designing ERP systems.
Ability to lead complex projects with varying levels of stakeholders.
Knowledge of mobile web interfaces.
Knowledge of integrating web applications with REST-based web services and LMS-API services.
Knowledge of source control management tools such as GIT or SVN.
Understanding of the software development lifecycle (SDLC).
Understanding of basic networking and protocols pertaining to web applications.
The Kaiser Permanente School of Medicine will offer more than a conventional medical education. It will provide students with the unique opportunity to be taught by the physicians of Kaiser Permanente as part of one of the nation’s highest-performing health care organizations. You’ll find support from your colleagues, who exemplify our commitment to champion equity, inclusion, and diversity in all aspects of our work. You’ll be a role model of professional excellence, integrity, and personal well-being for our medical students. Our school is located in sunny Pasadena, California.Our employees receive competitive compensation, benefits, and opportunities for professional development, growth and enrichment.