Fragomen is looking to hire a dynamic Questionnaire Configuration Coordinator to work in our Technology & Innovation Lab in Pittsburgh.
The Questionnaire Configuration Coordinator will be tasked with analyzing, tracking and executing questionnaire configurations, within a web-based questionnaire builder. Responsibilities include client facing communications, client configuration specification gathering and implementation, requirement/data analysis and validation of process.
The Configuration Coordinator will be tasked with various processes within the questionnaire configuration cycle. Responsibilities include implementation and configuration of questionnaire, data and process validation and client facing communications to drive a successful implementation.
What a Configuration Coordinator does at Fragomen:
Work with various teams to review, gather, analyze and confirm Questionnaire new build or change requirements.
Configure the questionnaires – new builds and change requests.
Update multiple tracking documents and systems as needed.
Address all help desk tickets quickly and efficiently, typically within 48 hours.
Draft change announcements describing the new builds and what has changed in existing questionnaires.
Create client satisfaction surveys and reports using SurveyMonkey.
Let’s talk if you have:
High attention to detail.
Excellent communication, customer service and time management skills.
Strong business analyst skills with the ability to work under strict deadlines.
Strong technical aptitude with the ability to learn new applications / concepts quickly.
Microsoft application suite knowledge.
Able to take ownership of assignment and see it through to real impact.
A self-starter who’s comfortable working autonomously.
Available after-hours/off-hour or on-call for hyper care post migration.
Knowledge in the following areas would be beneficial (not required):
Lotus Notes / database structure
About us: Fragomen is the leading firm dedicated exclusively to immigration services worldwide. Our more than 50 offices and over 3,750 employees are strategically located in key commercial centers throughout the Americas, Europe, Asia Pacific, the Middle East and Africa. This expansive reach allows us to provide services in more than 170 countries.
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