The College of St. Scholastica seeks a Director of Enrollment Operations who is responsible for providing leadership, strategy, and analysis support to the Enrollment Management (EM) division’s operations, recruitment, marketing, and financial aid functions. The Director assists in the forecasting and assessing of enrollment and retention goals and objectives in collaboration with the Vice President for Enrollment Management and the divisional leadership. The Director serves as the operational systems lead for the division and acts as the lead technical resource for the Customer Relationship Management (CRM) system while acting as the conduit to the institutional Information Technology department. The Director will effectively communicate the effects of College technology changes to EM Division.
Establish short- and long-range organizational goals, objectives, policies, and operating procedures to monitor and evaluate operational effectiveness.
Act as the lead TargetX CRM end-user expert and EM division superuser.
Coordinate tracking of prospective student information for all populations, including the management of admission applications and decision processing.
Design and maintain analysis of applicant and prospective student data for all populations.
Research and prepare answers to enrollment questions as requested by the Vice President for Enrollment Management and other College personnel.
Serve as the primary technology trainer for EM staff and faculty admission reviewers for both TargetX CRM and Banner SIS.
Provide proactive recommendations to data collection issues through workflow analysis and data collection enhancement.
Ensure data integrity by working with Information Technology and Institutional Research on data cleansing and reconciliation.
Engage in regular and continuous data audits to uncover and correct data integrity issues.
Obtain, keep current, and fully leverage the knowledge of business process analysis methodology, process, tools, and administration to advance standardization, documentation, and training.
Serve as the main point of contact for EM data requests and serve as the liaison for outside data-driven consultation services.
Supervise admission operations and processing staff and assist in the oversight of student employees in the undergraduate admission office.
Maintain active and engaged membership of the Institutional Data Analytics Team and the EM Leadership Team.
Promote a climate and culture of inclusive excellence.
Bachelor’s degree and a minimum of 5 years of proven success in an operations, systems, or technology role or an equivalent combination of education, training and experience.
Proven leadership and management experience.
Exceptional organizational and project management skills.
Experience in analyzing operational processes and workflows leading to the adoption of best practice.
Demonstrated ability to communicate effectively with diverse populations.
About The College of St. Scholastica
The College of St. Scholastica is a thriving independent private college with its main campus overlooking Lake Superior in Duluth, extended campuses throughout Minnesota and vibrant online programs that attract learners from around the world. Since 1912, The College of St. Scholastica (CSS) has been preparing students for responsible living and meaningful work by emphasizing the Catholic Benedictine values upon which it was founded. The College serves an enrollment of over 4,000 students in undergraduate and graduate degree programs throughout six schools— nursing, arts and letters, business and technology, education, health sciences, and sciences. U.S. News & World Report consistently ranks CSS among the best colleges and universities in the region for academic excellence and in 2018 Money magazine included St. Scholastica as a top “best colleges for your money” based on educational quality, affordability and alumni earnings.