Reporting to the Director, Application Support, the Application Specialist is responsible for the development and maintenance of PeopleSoft and related systems. This position plays a key role as a liaison between various client groups within Finance and across the University, supporting the University's business through configuration and development of Finance applications.
Ongoing responsibilities include but are not limited to:
Collaborates with a team focused on continued maintenance, development, testing and deployment of PeopleSoft work units with special focus on the Financial modules, (GL, AM, PC and KK); Analyses, designs, develops, tests and deploys work units in PeopleSoft and related systems, including both scheduled and ad-hoc reporting; Troubleshoots issues and responds to system errors and failures, recreating issues in a test environment; Escalates incidents to the next level of system support and provides assistance to Finance Service Center Analysts by analyzing the appropriate routing of system issues, questions and customer service requests via a customer relationship management (CRM) tool; Achieves agreed upon service level performance metrics by effectively troubleshooting and resolving incidents; Interfaces with users to verify issue resolution, validate incidents and communicate progress to customers in a timely manner via the CRM tool; Actively contributes to ongoing process improvement by assisting in the development and communication of policies, procedures and user support tools; Populates knowledge base for future use within the Finance division; Works closely with Finance and Information Technology to coordinate development activities, and respond to business needs; Works closely with representatives from diverse business functions University-wide and creates specification for work units; Works to translate functional needs into technical specifications and engages with Information Technology development teams in the construction of the work units; Participates in the routine application of patches and fixes; Use a combination of manual and PeopleSoft automated test scripts to validate Peoplesoft functionality; Collaborates with the application development and support teams and partners with functional leaders in the design, development and testing of business process and technical solutions; acts as a liaison with third party vendors, subcontractors, external community and customers to resolve incidents and facilitate communications; serves as an administrator in leading technical troubleshooting/resolutions with current interfacing financial systems and the user-community; assists the Director, Application Support with work ensuring support to effectively troubleshoot and resolve issues in a timely manner. Performs other duties and special projects as assigned.
Bachelor's degree with a minimum of four years related functional financial (General Ledger, Asset Management, Project Costing and Commitment Control) and technical system experience required.
Advanced degree or other professional certification preferred. Experience in higher education desirable. Experience with PeopleSoft financials modules strongly preferred. Knowledge in a range of finance and accounting processes including financial reporting, fund accounting, year-end, etc. preferred. Experience with process improvement preferred.
Strong proficiency in Microsoft Office required. Demonstrated ability to work in a high pressure, fast-paced environment required. Demonstrated excellence in a variety of competencies including: project management, teamwork, analytical thinking and client/customer awareness required. Ability to work with changing priorities and multiple projects required. Excellent analytical, organizational, interpersonal, oral and written communication skills, including a high level of attention to detail and active listening skills, required. Must be able to problem-solve and troubleshoot, in addition to having the ability to work independently in a dynamic team environment. Demonstrated ability to effectively partner with a diverse group of administrators required. Must be able to negotiate issues, resolve problems and have strong influencing skills. The successful candidate must be able to work well with all levels of management, both internally and externally, be flexible in nature, have a sound judgment with a collaborative style that fosters teamwork and cooperation beyond the immediate team to the broader organization. Must have a passion for excellent customer service and commitment to exceptional quality.
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Columbia University is committed to the hiring of qualified local residents.
Internal Number: 500625
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.