Ladder Up seeks a highly organized, detail-oriented, and self-motivated individual to serve as a full-time Tax Assistance Program (TAP) Coordinator. The Coordinator supports the Tax Assistance Program team through administrative and operational support as well as project management. This individual will have the primary responsibilities as listed below and will provide additional support as needed.
Program Administrative support & Project Management (approximately 40%)
Tax Site Operations and Site Staff support (approximately 40%)
Volunteer Engagement Team support
Serve as a primary or backup tax trainer a (approximately 20%)
Strong organizational skills and attention to detail
Ability to prioritize competing priorities and deadlines
Excellent interpersonal and customer service skills
Excellent oral and written communication skills
Quick learner who can adapt and work well in new situations or under pressure
Minimum of one year of experience working in an office environment
Project management experience and/or expertise in logistics preferred
Ability to effectively acknowledge and address client and volunteer complaints and issues
Proficiency in Microsoft Office applications
Bachelor’s Degree or commensurate experience
Additional Salary Information: This a full-time, exempt position. The Tax Assistance Program Coordinator will be expected to work between 35-40 hours each week, with slightly longer hours before and during the tax season (December–April). Some early mornings (7am), evenings, and weekends will also be required at times, due to the nature of the training schedule and tax site service hours.
About Ladder Up
Since 1994, Ladder Up has been committed to helping hardworking families and students access the financial resources they need to move up the economic ladder. Whether it's helping clients get the tax refunds they deserve, secure the financial aid that makes higher education affordable, or develop positive financial behaviors, Ladder Up provides families and students with the tools they need to climb up and out of poverty.
The organization offers three free programs to eligible Chicago area clients:Tax Assistance Program (TAP), Financial Capability, and Tax Clinic.