School of Engineering, Science and Engineering Quad (SEQ) The School of Engineering
Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems.
Stanford's Science and Engineering Quad (SEQ) seeks a Facilities Customer Service Associate with experience working in a large, interdisciplinary facility. The candidate will be a key contributor to the Science and Engineering Quad and School of Engineering contact center and work as part of a collaborative team of Building Managers, EH&S Specialists, and Project Managers. The associate will field calls and ServiceNow requests and fulfill them if possible, or help filter them to the correct person. This is a front-line, highly visible customer service position that helps book the facilities and ensure that Stanford faculty, staff, students and guests have all the information they need to hold successful meetings and events. The facilities include 56 conference/meeting rooms, 14 event spaces, plus various open community spaces.
Respond to inquiries, and determine and take appropriate action as required. Serve as a resource regarding a defined set of policies and procedures.
Perform duties associated with scheduling, organizing, and operating conferences, seminars, and events, including recommending vendors for services, overseeing the production and distribution of materials, coordinating logistics, and serving as liaison with internal and external vendors.
Draft and/or generate routine communications to larger community.
Plan and schedule calendar(s) based on consultation and resolve calendaring conflicts in compliance with unit, university, and sponsor policies.
Process and monitor routine financial transactions, which may include researching and resolving discrepancies.
Coordinate and monitor routine maintenance services completion.
May serve as the point of contact for general maintenance, health and safety, and other facility concerns within the unit(s); report any incidents or potential safety problems to appropriate representatives. Track completion of required training.
Submit facility work orders on behalf of building management and provide clear correspondence to manager.
Work closely with other Customer Service Associate partner to share information and responsibilities.
Participate in site visits and tours of Science and Engineering spaces.
Member of Building Emergency Response Team- help evacuate building, monitor doors for re-entry.
To be successful in this position, you will bring:
High school diploma and four years of administrative experience, or combination of education and relevant experience.
Ability to work with minimal supervision, following general schedules and task lists.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Ability to interact effectively with a wide variety of people in a diverse environment.
Ability to multitask, take initiative, and exhibit good judgment in all areas of responsibilities.
Demonstrated success in following through and completing projects.
Excellent organizational skills and attention to detail
Ability to take initiative and ownership of projects.
Ability to routinely and independently exercise sound judgment in making decisions.
Advanced computer skills and demonstrated experience with office software and email applications.
We are unable to provide sponsorship for this opening.
*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job Why Stanford is for you: Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Supporting that mission is a staff of more than 10,000 that is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability to promote healthy and fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers. How to apply: We invite you to apply for this position by clicking on the Apply for Job button. To be considered, please submit both a cover letter and resume along with your online application. Your one-page cover letter should briefly describe your background in customer services and provide examples of your related experience. Thank you for your interest!
Location: School of Engineering, Stanford, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford University is an ...equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.