This is a technical and high stress position and is responsible for the safe and reliable operation of SECO’s electrical system that includes the transmission, substation and distribution infrastructure. This position works in emergency and crisis situations where a high level of independent thinking and sound judgment is required to prioritize work tasks and assign the tasks to field personnel according to their determined priority. In every situation safety and following safe utility practices is of paramount importance and the first consideration. This position also interacts with all levels of internal management and employees as well as external first responders and the general public. This interaction includes taking and communicating information, providing updates and mobilizing field employees. This position is required to work shift work ranging from 8-hour shifts to 12-hour shifts. In severe emergencies, this position may be required to work 16-hour shifts. Shifts can be scheduled for any 8-hour, 10-hour or 12-hour shift 7-days per week. Holiday work is also required.
This position has functional supervisory responsibility for outside personnel that are working within the control boundaries / limits of System Control Coordinator (SCC) on the electrical system. This includes employees and contractors working inside switching clearance boundaries as well as those working where the electrical system is within the control and authority of the SCC. All contractors and employees either working in a direct or indirect relationship with the SCC outside normal working hours are under their supervisory authority. This includes call center associates working after hours, warehouse personnel, fleet mechanics, etc. This position will monitor the progress of work assigned to employees under their control and notify the employee’s full-time supervisor or service supervisor of any issues, including recommendations for commendation or disciplinary action.
Essential Duties and Responsibilities
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.
Monitors voltage levels, power flows, and supervisory equipment on a constant basis to ensure proper operation of equipment and reliable service conditions.
Exercises control over the entire power system utilizing analog and digital telemetry data and operates remote equipment by supervisory control via computer interface to the remote station.
Monitor weather conditions and forecasts in service areas and proactively react to predictions by acquiring field resources to minimize potential outage duration; notify appropriate management as necessary.
Utilize the outage management system and advise appropriate management as necessary during emergency situations.
Take control of outage situations to minimize outage duration through timely and effective assignment and allocation of service technicians or crews possessing skills appropriate to the circumstances and coordinate material, equipment, and line-clearing contractors as necessary.
Responsible for supervising the call-out process and assigning power restoration crews after their regularly scheduled working hours, and deciding when personnel are released from an assignment.
Enter service restoration personnel time-off and call-out results accurately in the database for monthly Call-Out Report.
Ensure accurate outage information in the outage management system.
Issue and record switching orders and tag numbers.
Professionally communicate via telephone or radio with field personnel and update Radio log as needed; demonstrate professionalism with customers and coordinate after hours reconnects, etc.
Monitor SCADA system and appropriately react to alarms in a timely manner.
Understand and implement Load Management control by SCADA and SECI interface.
Maintain records of facilities and equipment status changes by updating the map board, computer maps, schematic one-lines, etc.
Ensure accurate data is entered and create spreadsheets and/or databases for various monthly reports.
File records in a timely and accurate manner.
Monitor Cooperative security systems and report any suspicious behavior to the Risk Management department.
Education and Experience
Associate’s degree in an electrical power or related discipline.
Minimum of four years progressive experience in power system control or field experience in an electrical power related industry.
Proficient in the use of personal computers and knowledgeable in MS Office products including Outlook and Word. If not proficient, the candidate must be able to become proficient in these products within 3-months of hiring.
Proficient in switching and tagging principles and methodology.
Note: The equivalent of six (6) years of experience in construction, maintenance, and restoration for an electric utility with a high school diploma or GED may be considered in lieu of a degree.
Experience with a distribution electric utility.
Skilled in the use of a Supervisory Control and Data Acquisition System (SCADA) and an outage management system (PowerOn). If not skilled in these areas, the candidate must demonstrate proficiency within 3-months of hiring.
NERC or Florida Reliability Coordinator certification, or ability to acquire certification.
Knowledge, Skills, and Abilities
Thorough knowledge of mathematics and electricity and their application to SECO’s electrical transmission and distribution system operation, system configuration, protective relaying, troubleshooting and switching and tagging procedures. Must have the ability to use this knowledge to adapt to SECO’s troubleshooting processes, switching and tagging procedures and to direct the work activities of others.
Possess a thorough knowledge and understanding of the National Electric Safety Code.
Proficient in the use of two-way radio equipment and radio protocols in order to effectively, clearly and concisely provide verbal instructions to field and office personnel.
Proficiency in the operation of personal computers and MS Office products that include Word, Excel, PowerPoint and Outlook.
Must demonstrate the aptitude to use a personal computer to perform daily SCC functions that include the use of SCADA, Load Control Operations, GIS, outage management, Call Out database, and customer information systems.
Effective communicator with strong interpersonal skills. This includes being able to speak clearly and concisely, be an active listener, question for understanding and clarification, and being able to effectively interact with others by using tact and good judgment when speaking with all levels of management, employees, customers, members of the media, vendors, and the general public.
Skilled in business and conversation writing. Must be able to craft a memorandum, email and / or written correspondence that is appropriate for internal and external communications. This includes the ability to write various reports to communicate within and outside the department.
Must be able to multitask and demonstrate flexibility especially in high volume outage and emergency situations and remain calm, professional and focused. This requires fast thinking, the use of sound reasoning skills, experience, and adherence to standardized processes and procedures to make the safest and best decisions in emergency, crisis and high volume outage situations.
Demonstrates and models superior customer service focus. This position never loses sight that they are performing their tasks and assignments to exceed the expectations of our customers and members. They must treat every outage and customer interaction as if the problem or outage was impacting them on a personal level at their home.
Ability to maintain confidentiality and confidential information (in accordance with established Board Policies and procedures).
Demonstrate a team work attitude by actively looking for opportunities to assist other SCCs in high volume outage situations or system emergencies.
English is the primary business language. Second language in Spanish is desirable.
About SECO Energy
SECO Energy is a not-for-profit electric cooperative serving over 200,000 families and businesses across seven counties in Central Florida, making SECO the third largest electric co-op in Florida and the seventh largest in the nation.
In both 2017 and 2016, SECO Energy was ranked “Highest in Customer Satisfaction among Cooperatives” in the J.D. Power Electric Utility Residential Customer Satisfaction Study. In 2015, SECO Energy was ranked “Highest in Customer Satisfaction among Midsize Utilities in the South” by J.D. Power. SECO refers to the three consecutive awards as its “Triple Crown,” and we are grateful to our members for ranking us #1!