Nurses Improving Care for Healthsystem Elders (NICHE)is a nursing education and consultation program designed to improve geriatric care in healthcare organizations. The NICHE program of NYU Rory Meyers College of Nursing provides resources for nursing and interdisciplinary teams to achieve organizational goals for the care of older adult patients.
The Associate Director of Operations serves as the owner of operational excellence for the NICHE program. The incumbent will work closely with the Executive Director to translate business strategies into operational plans.
Establish a culture of service excellence by applying principles and methods of quality management.
Advise Executive Director on matters of internal operations and data driven strategy. Establish, implement and when necessary improve upon standard operating procedures.
As the subject matter expert on operational excellence, the incumbent works closely with the department managers to create, monitor, and manage key performance indicators.
As the leader of daily operations for NICHE, s/he is responsible for creating and executing project plans inclusive of establishing timelines, allocation of resources, and the flow of information across departments to support a system approach to managing the NICHE program
Project manage a 5-day annual NICHE conference
Act as a mentor, coach and resource to all NICHE staff. Create and implement training plans to maximize the contributions of the staff to meet strategic and operational performance goals
Bachelor's Degree or equivalent required Master's Degree MHA,MBA,MPA or equivalent preferred Six Sigma, Lean or other Quality Management Certificate or degree-level course work in quality management/operations management is a plus
5+ years proven track record with establishing quality management programs, analyzing key business performance indicators and achieving improvements in operating efficiency, cost reduction, cycle time or customer satisfaction ratings
Internal Number: 2019-6136
About New York University
Founded in 1831, New York University is now one of the largest private universities in the United States. Of the more than 3,000 colleges and universities in America, New York University is one of only 60 member institutions of the distinguished Association of American Universities.