AdventHealth seeks to hire a Compliance Educator who will embrace our mission to extend the healing ministry of Christ.
Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style cafe and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.
The Revenue Cycle Financial Operations Support Services Departments are comprised of the Project Management Team, Education Team, Systems Support Team, Billing Resolution Center as well as their support and management staff.
These teams work collaboratively with areas of the Revenue Cycle Financial Operations to ensure operations run smoothly and new initiatives and projects are communicated and deployed in a timely manner. Together, these departments provide exemplary service to our internal department customers and to our patients. They help maintain an informed, knowledgeable, and skilled workforce with a focus on innovation and technology, providing the foundation to achieve and maintain success in the dynamic landscape of the Revenue Cycle.
8am - 5pm; Monday-Friday
Under general supervision, responsible for our New Employee Orientation, offers continuing and compliance education to staff, developing training materials and online CBL presentations as necessary, reporting staff completion outcomes to Leadership. Maintains Disaster Childcare staffing reports. Administrator for Net Learning and Operation Team website, including maintenance of online Department Resource Manual. Functions as an Educator in Training Classroom setting and on-site campus visits. Attends Non-Clinical Educator and PA/PFS Department Management meetings to ensure departmental compliance with all hospital directives and initiates impacting department Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.
Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
Ability to be responsive to ever-changing matrix of hospital needs and act accordingly.
Typing skills equal to 20 words per minute.
Self-motivator, quick thinker.
Proficiency in performance of basic math functions, capable of communicating
professionally and effectively in English, both verbally and in writing.
Organized, detail oriented and able to manage multiple tasks efficiently and effectively.
High proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, etc...).
Minimum (2) years experience in Revenue Cycle Department or related area.
Associate's degree in Business, Healthcare or Health Services Administration, Health Information Management, Communications, Finance, Accounting, Public Administration, Human Resources, Management, Marketing, or related field (Preferred)
Licensure, Certification, or Registration Required:
Train-the-Trainer certification (Preferred)
Demonstrates through behavior AdventHealth's core Values of Keep Me Safe, Love Me, Make it Easy, and Own it
Supports training new staff by administering bi- weekly New Hire Department Orientation according to AdventHealth Human Resources compliance and guidelines for all new employees. Offers continuing compliance education to all PA/PFS staff, developing training materials as necessary.
Maintains all assigned resource materials, coordinating review with partners, and uploads to department website. Maintains education documentation provided to staff for historical compliance purposes. Administrator for Net Learning and Operations team website. Resource for support of Medicare & Medicaid rejection and denial reports.
Attends Non-Clinical Educator and PA/PFS Department Management meetings on-site to ensure departmental compliance with all hospital directives and initiatives impacting department. Travels to campus to coordinates special training activities as requested by Leadership. Creates PA/PFS requested compliance or continuing education training material, including creating presentations distributing to all staff.
Maintains reservations for training rooms and equipment, accuracy of PA/PFS Department Payor Manual Rates Book, containing billing contract rates for all contract payors using Lotus Notes. Maintains Disaster Childcare Staff Assignment reports, updating biweekly with new staff assignments, transfers and termination updates, adjusting coverage per campus needs.
Ensures PA/PFS patient account compliance by remaining abreast of all Agency for Health Care Administration (AHCA) requirements and trains staff accordingly. When applicable, works directly with MIS in the implementation of new AHCA rules and regulations. Reviews, analyzes and resolves AHCA patient account errors through quarterly report.
Prepares for each new training class by creating new hire employee document file and appropriately managing all student training material packets including PA/PFS orientation workbooks, videos, presentations, AdventHealth required Compliance CBL's, and appropriate polices and procedures.
Creates and maintains online CBL presentations related to compliance items, PA/PFS continuing Education, new processes or protocols, and/or AHS related initiatives, reporting outcomes of staff completion reports to Leadership as requested.
When functioning in classroom as New Hire Department Orientation Educator, performs supervisory functions to facilitate efficient operations of department, including: correction of time and attendance for new hires; documenting competency outcomes in Optima, Sunport and Tracking Reports within expected time frames, notifying Audit team of all new PA/PFS Staff who graduate basic training, as required, in a timely manner. Reviews and maintains, possibly creating, evaluation surveys, via on-line communication, to "Buddy" and new staff within specified time frames. Communicates issues or concerns timely to appropriate Leadership.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Compliance Educator opportunity with AdventHealth and apply online today.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.