In concert with clinical providers, the incumbent is responsible for the planning and coordination of administrative functions. Responsible for performing detailed office duties, including (but not limited to) registering patients, clinic and procedure appointment scheduling, authorization, and billing and insurance eligibility and verification.
Serves as an administrative lead and key resource for patients, physicians, staff and inpatient/outpatient care service mangers. Functions as an EXPERT for the department as a liaison between clinical and business operations. Communicates procedures and medical evaluation times and locations with patients and family members as well as physicians, surgeons and nurse coordinators. Maintains and monitors Transplant Database.
Performs a variety of other administrative duties in support of patient services. Manages and maintains complex calendars for meetings and appointments. Answers and triages incoming calls. Prepares and distributes clinic notes to referring physicians and medical records. Communicates with faculty, clinic staff, administrators, professional organizations, outside agencies (i.e., insurance companies, community medical groups). Performs other related duties as assigned.
A minimum of three (3) years of administrative experience in a large, complex healthcare system; or relevant experience.
An Associates Degree; or combination of education and experience.
Proven experience performing technical, specialized, complex office administrative work requiring the use of independent judgment.
Advanced skill in MS Office. Ability to efficiently draft correspondence in Word, create reports in Excel and develop professional PowerPoint presentations and conduct complex calendaring in Outlook.
Expert knowledge of medical center processes, protocols and procedures.
Demonstrated mid-to large size project management skills.
Advanced analytical, problem-solving skills and identification. Ability to multitask with demanding timeframes.
Solid political acumen and sensitivities to the differing perspectives and political circumstances within all levels of the Health System and external constituencies.
Excellent service orientation and attention to detail. Proven skills in collaboration, problem-solving, advising and counseling skills.
Strong skills to communicate and influence effectively with all levels of staff, physicians, patients and external constituents, both verbally and in writing.
Ability to use a high level of discretion and maintain all confidentiality.
A Bachelor's Degree.
Formal training in medical terminology.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.