We are looking for a motivated Senior Customer Success Analyst with 2+ years of experience to expand the scope of support, training, and change management within the Sales Management Operations - Customer Success team. This is an immediate opportunity for a full time position. Join our small yet powerful team to provide excellent support to our A&T, Capital Markets and Sales Management professionals.
Essential Duties and Responsibilities: Learn, support and drive the adoption of A&T technology tools including; Deal IQ, TransAct, Portfolio Optimizer, DataVis, Ind & Logistics app, Agency 365, CALC, Salesforce, VTS and others.
Support the deployment for both initial rollouts and ongoing onboarding of A&T technology tools to targeted user bases.
Support the execution of comprehensive change, training and communication plans associated with deployment the A&T technology tools.
Provide analysis support, proactively manage data and data sources, prepare periodic reports on key company adoption and usage metrics.
Act as liaison to Digital & Technology team members to translate business requirements and needs, and vice versa.
Interact with and facilitate vendor management
Performs other duties may be assigned.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (BA/BS) from 4-year college or university required.
Minimum of 2 years of related experience and/or training.
Prior sales support experience preferred.
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Ability to provide excellent and courteous service to customers.
Excellent problem solving skills where time constraints and multiple options are at play.
Ability to effectively present information.
Ability to calculate intermediate figures such as percentages, discounts, and/or commissions.
Ability to comprehend, analyze, and interpret documents.
Requires intermediate analytical and quantitative skills.
Technically savvy with solid experience using sales database systems, Microsoft Office (PowerPoint, Excel, Word), Outlook, social media, internet.
Responsible for setting own project deadlines.
Internal Number: 19012296
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.