As a member of Central Accounts Payable, the Accounts Payable Specialist will work in a team environment to help ensure that Central Accounts Payable processes and procedures meet and exceed customer expectations by proactively identifying and resolving payment problems for our departments and vendors. Actively listens and empathizes with customers regarding complaints or concerns and communicates resolutions. Large portion of normal duties will be focused on problems or issues that cannot be resolved with normal CAP processes and resources, requiring strong collaboration outside CAP. Customer service responsibilities include receiving and proactively identifying payment problems from various sources; logging issues, activities and resolutions; researching problems by accessing various systems and sources, including the university’s enterprise financial/procurement system, various reporting systems and from customers; analyzing and identifying root causes of problems; reporting problems and generating various problem-related reports and metrics; actively communicating problems and coordinating and/or resolving payment problems throughout the university’s procure-to-pay (P2P) operations, with departments, and with vendors. Ensure compliance with university policies and procedures as well as achieving assigned performance metrics as defined by management. Provides formal and informal coaching and training to internal and external customers. Researches and works with departments, vendors and other P2P operations to resolve past-due accounts payable issues, including credits. Researches and resolves Electronic Data Interchange (EDI) issues. Researches and responds to Accounts Payable correspondence. Maintains and tracks metrics. Serves as a back up to the Central Accounts Payable invoice processing, payment, and banking teams.
Bachelor’s degree in accounting, business administration, or equivalent combination of education and experience; consistently achieves and exceeds expectations; two years of Accounts Payable experience; high level of experience using Microsoft Office Suite, specifically Excel; detailed oriented, quick learner, and the ability to multi task and effectively prioritize and manage projects; strong communication, analysis and problem-solving skills; experience working in a large and complex organization; highly organized. Strong work ethic and ethical background.
Knowledge of Ohio State policies and PeopleSoft, OnBase, and Service Now; Lean Six Sigma green belt or other project management skills and/or experience.
Target Salary: $16.00 - $20.00 Hourly
Job Category: Administrative and Professional
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.