Operations Manager – Investor Relations Private Equity Real Estate
Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients' evolving needs, and deliver exceptional service.
Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.
A career at Citco isn't just a job – it's an opportunity to excel in an environment that genuinely supports your personal and professional development.
About the Role:
Over the past 20 years Citco has invested heavily in growing the Private Equity & Real Estate (PERE) line of business. Luxembourg is a flagship office for PERE and home to some of the most accomplished professionals in the sector, providing best in class client support and unparalleled opportunities for learning, development and career progression.
The ideal candidate will have had hands-on, Private Equity specific Investor Relations Transfer Agency expertise and have demonstrated capabilities in managing the administrative function of multiple private equity funds and/or in managing client service relationships associated with alternative asset investment managers and investors.
The role will support the Director and the Management Team of the Private Equity and Real Estate Fund Services line of business in creating a standardized approach to CFS' global PE/RE service offering and with managing the various operational aspects associated with the business
Main Job Functions/Responsibilities
Build and maintain client relationships and act as their primary Investor Relations client relationship manager and an escalation point for their interaction with the team;
Proactively manage the team's daily workflow, ensuring that deadlines are met and controls are adhered to;
Ensure that Fund and Investor set ups are processed correctly and efficiently by the team and the associated records are filed and maintained efficiently and comprehensively;
Ensure that investor reporting and client reporting is accurate and distributed in a timely manner;
Fully implement the CFS Global IR policies, procedures and best-practice guidelines;
Liaise internally with the AML team, Treasury team, Fund Accounting teams, Compliance officer and Internal auditor;
Represent the team at IR Account Manager meetings and assist with agenda preparation and minute taking;
Chair bi-weekly team meetings to relay operational updates and discuss IR initiatives;
Represent Investor Relations at on-site visits with clients and auditors;
Propose and develop department-wide operational improvements in consultation with the other IR managers;
Provide continuous coaching to team members on operational issues ensuring that system enhancements and process changes are implemented correctly and effectively;
Conduct Interviews and participate in the selection process of new staff;
Conduct performance appraisals for team members;
Ensure utilising systems such as ECM, Moxie and AXI;
Ensure compliant with SOC 1 requirements;
Interact with senior management and manage overall relationships for multiple Private Equity clients;
Coordinate, manage and monitor external audit process;
Review private equity fund client's partnership agreements, Subscription documents, PPM's and other materials;
Build out and manage internal Policy and Procedure documentation;
Review, create and produce partner statements; call and distribution notifications and other correspondence;
Appropriate handling of fund manager and investor calls;
Review & approve of investor capital activity (call/distributions/transfers/rebalances);
Prepare and review all activity within stated Service Level Agreements;
Review and account for all Side Letter agreements including the Fund Accounting and Legal department where appropriate;
Liaise with the training department to ensure all staff trained appropriately
10 to 12 years Investor Relations Transfer Agency experience within Private Equity/Real Estate
Experience in managing and marketing a new business unit
Skills in negotiation, business planning and budgeting, margin analysis, rating agency relations and technical accounting.
Familiarity with Investran
Successful record of delivering large scale business/technology reengineering initiatives in the private equity, hedge funds and fund of funds businesses
Strong leadership skills and supervisory experience of other professionals
Project management skills with attention to detail and proven ability to multi-task.
Strong written and verbal communication skills.
Advanced computer skills (Microsoft Excel).
What We Offer:
A challenging and rewarding role in an award-winning global business.
Opportunities for personal and professional career development.
Great working environment, competitive salary and benefits, and opportunities for educational support.
Be part of an industry leading global team, renowned for excellence.
A highly competitive salary package will be awarded to the successful candidate.
Internal Number: 5729760
About Citco Fund Services.
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