The Program Development Coordinator is responsible for the administrative coordination of an ongoing portfolio of accredited education programs. This role will support all phases from course approval through program delivery. The Program Development Coordinator works closely with course directors and administrators from 16 affiliated hospitals, as well as Postgraduate Medical Education (PGME) Accredited Program staff, providing excellent customer service and ensuring the level of support required for each program.
Reports to the Program Development Manager.
Specific Responsibilities Include:
Manage a portfolio of accredited programs from time of course approval through all aspects of course production, which includes communicating and collecting necessary documents from course directors, reviewing and providing feedback on marketing plans, initiate and review course content for all marketing materials, and procure internal and external mailing/email lists.
Create website landing pages in Cvent based on conversations with course directors and staff.
Develop an email marketing process through Salesforce and Marketing Cloud.
Resolve course logistic and technology problems and recommends process improvements.
Keep abreast of new technology being introduced to the office and work with the program manager on how to best implement.
Independently manage and ensure deliverables to the course director community during the life of a course/activity. Works closely with administrative coordinator team to ensure they keep abreast of course/activity developments.
Manage all marketing purchase orders and invoices including following up with the finance office to ensure timely payment.
Manage and ensure marketing deliverables in agreed upon timeframe with HMS-PGME leadership and course directors and staff.
Provide a high level of customer service to internal staff members and external clients.
Act as the departmental liaison for course directors/administrators communicating university/PGME/Accreditation policies.
Work in collaboration with a wide range of clients, internal staff and external vendors performing a wide range of complex administrative duties to support department/business for our live courses, including phone coverage as needed.
Effectively communicate (via meetings, email, and phone) with a wide range of clients, internal staff and external vendors.
Work with department of Postgraduate Medical Education (PGME) accreditation staff on course approvals.
Review and monitor course components to ensure accreditation compliance
Update course activity files for accreditation documentation as needed
Work with accreditation staff to identify potential areas of compliance vulnerability and recommend corrective measures.
Stay abreast of current accreditation policies and criteria.
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
The Harvard Medical School is not able to provide visa sponsorship for this position.
Salary Grade: 055
Union: 55 - Hvd Union Cler & Tech Workers
4+ years program, project management, event or conference management experience in a professional setting required. Demonstrated customer service experience.
BA/BS strongly preferred. The successful candidate will possess a strong customer-service orientation and excellent written communication skills. Must have the ability to prioritize workload, multitask and take initiative in a deadline driven, fast-paced environment, working both independently and as a team member. Proficiency using a variety of software applications including Microsoft Excel and other Office suite applications is required. The position requires the ability to learn and implement new software applications. Knowledge of HTML, Salesforce, Marketing Cloud and Cvent preferred.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 49260BR
About Harvard University Medical School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.