Reporting to the Associate Director for HR Systems, the Senior Analyst is the Service Offering Owner (SOO) for PeopleSoft Time and Labor and is a key position on the HR Systems Functional team. The SOO is responsible for managing the relationship with the vendor and with the Harvard business owners, working with the users to understand their needs and priorities, documenting and communicating the changes, and staying informed of the vendor's road map and new functionality.
Principal Duties and Responsibilities
As the Service Offering Owner (SOO) for PeopleSoft Time and Labor, regularly meets with the business partners, leads or attends user group meetings to identify business priorities and users' needs. Attends conferences or webinars to be aware of the product road map and future functionality and brings the information to the business owners. Ensures that users' requests (enhancements, fixes) are documented, prioritized and scheduled in the appropriate release. Works with the technical team and other SOOs to cross‐prioritize requests appropriately. During a release using the Agile methodology, manages the backlog for stories related to the service offering, ensures that high priority stories are scheduled in the appropriate sprint; flags timing or capacity issue. Provides subject matter expertise when a production support issue needs to be escalated to a SOO, or whenever needed by a user or a team member. Performs annual fit/gap analysis of vendor provided upgrades and patches for the service offering.
As a Senior Analyst, manages medium‐size projects on behalf of the HR Systems team. Manages the relationship with the business owners, works with all stakeholders to define the project's scope and project plan, monitors progress and deadlines. Leads or facilitates meetings with end users and business owners. Manages and/or supervises resources to ensure the tasks are completed on time. Assists with roll out strategy. Provides regular status update to the sponsors, business owners and managers, and identifies risks and escalates issues when appropriate. When needed for large projects, manages the project's budget and resources, including contingent workers.
Mentors other analysts in area of expertise by reviewing other analysts' work, answering questions and conducting informal or formal training sessions.
Independently works on smaller scale projects as an individual contributor and/or project coordinator. Establishes and monitors the project plan's deadlines. Participates in meetings with end users and business owners. Designs system solutions within the scope of the project; validates the solution with the users and other analysts/developers before implementing them. Ensures that the solution fits in the existing system design, is maintainable over time, and is understood by the users. Provides training to end users if needed. Documents the solution to ensure that other analysts can support it. Provides regular status updates to the product manager and escalates issues when appropriate.
Participates in releases: works independently to document, configure and test enhancements and fixes. Identifies and documents functional specifications and comprehensive test cases. Executes the test cases during System Testing (TST) and Integration testing (INT). Collaborates with the technical team, other analysts, and/or vendor to ensure complete integration of solutions across systems and areas. Signs off on testing. Works with end‐users and vendors to obtain their sign off during testing, as appropriate. Provides end‐user documentation and training if needed.
Participates in the team's production support activities: ensure that users' requests and incidents are resolved within our SLAs.
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. Our mission is to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!
Please note: Harvard University requires pre-employment reference and background screening.
Harvard University Information Technology is unable to provide work authorization and/or visa sponsorship.
This position has a 180-day orientation and review period.
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.
To assure Harvard's leadership in IT: We strive to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.
Harvard Information Technology Academy (designed for IT Staff):
HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Salary Grade: 058
Union: 00 - Non Union, Exempt or Temporary
College degree required;
Minimum of 5 years of functional experience with the PeopleSoft HRMS application.
Strong project management, organizational, analytical and communication skills are required.
Ability to synthesize business issues into technical solutions and clearly document business needs and solutions.
Ability to set priorities, meet deadlines and work independently and/or as part of a team.
Prior experience with PeopleSoft Time and Labor is preferred.
Prior experience at a University is a plus.
Prior experience with the Agile methodology and User Experience/Design Thinking is preferred.
Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 49253BR
About Harvard University Information Technology
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.