Assistant Director of University Residences for Information Technology
About the University
Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2019 U.S. News & World Report rankings.
About the Department
The Enrollment & Student Services division and the University Residences Department support Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the Position
The Assistant Director of University Residences for Information Technology provides oversight and leadership for technology and technology-related services (IT) the office of University residences and the students living on campus. The Assistant Director supervises and directs the operations of the University Residences technology program which includes ResTek - an operating unit that supports residential students connecting their devices to the WWU internet and provides multiple in-residence computer labs for the 4,000 on campus residents a software development component that creates and supports web database applications that simplify many on-line services for students and staff - and an IT service component that provides support for 60 full-time and 130 student University Residences employees. The Assistant Director manages the University’s Western Card program, an all-university service providing the official campus multi-function access and transaction card to over 17,000 students, faculty, and staff.
Scope of Responsibility
As the leader of the University Residences IT program, the Assistant Director establishes its overall direction and assesses its progress. Under limited supervision from the Associate Director of University Residences for Business and Information Services, the Assistant Director assists in the development of and manages an IT budget of over $450,000 for labor, equipment and supplies, develops short- and long-range plans that address University Residences current and future IT needs, and implements those plans through supervision of staff and through the establishment and nurturing of inter-departmental service agreements that provide primary and second-tier IT services (e.g. WWU’s Enterprise Infrastructure Services (EIS), Enterprise Application Services (EAS), Academic Technology and User Services (ATUS)). The Assistant Director directly supervises one exempt Web Systems Developer and one classified Program Coordinator and 15 student employees.
One year full-time work in a technology domain such as: IT project management, network support, IT customer support, software development and/or support.
Excellent listening, speaking, and writing skills
Demonstrated experience supervising personnel including hiring, scheduling, directing work, coaching, and performance appraisals
Demonstrated ability to work effectively with diverse and underrepresented identity groups
Demonstrated ability to communicate, teach and train complex concepts in informal and formal settings
Demonstrated experience making management-level decisions
Demonstrated understanding of the fundamental concepts of network support, user account & permissions management, customer support
Bachelor’s degree in Computer Science, Management of Information Systems (MIS), or technology-related field.
Experience in technology-related management
Experience working effectively in an educational environment
Experience implementing business process analyses or in interpreting, assessing, and prioritizing user needs.
Experience planning, implementing, and/or supporting third party information systems
Commensurate with experience, including an excellent benefits package.
A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications, including your demonstrated ability to work effectively with diverse and underrepresented identity groups.
Please include the names and contact information of three professional references.
Closing Date Notes
Position closes 06/30/2019 at 11:55pm
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); firstname.lastname@example.org
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Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (â€œThe Clery Actâ€). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Westernâ€™s campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at email@example.com. The report can be found at: Annual Security and Fire Safety Report.
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With 15,000 students, 160 academic programs, and an energized campus community, Western offers the focus on students and the faculty access of a smaller college and the academic choice, resources, multicultural diversity, and room to grow of a large university. Western is located in beautiful Bellingham, a scenic coastal city of approximately 80,000 situated between Seattle, Washington and Vancouver, British Columbia. With easy access to both the Cascade mountain range and the Pacific coast, the region is rich in cultural events and attractions as well as many recreational activities. Western is known nationally for its successes, including being named the top public master’s granting university in the Pacific Northwest by U. S. News and World Report and one of the best colleges in the nation to work for by the Chronicle of Higher Education.