Scheduling Manager for University Space - Cohon University Center-2012583
The Cohon University Center is a hub of the Carnegie Mellon University campus. Designed to support health, wellness, and community engagement, the center offers conference space and meeting rooms, a studio theater, a state-of-the-art fitness center, gymnasium, swimming pool, multiple dining locations, and plenty of gathering and study space.
Carnegie Mellon University's department of Campus engagement, residing within its Student Affairs division, is searching for a Scheduling Manager for University Space. This is an excellent opportunity if you thrive in an interesting and challenging work environment. Reporting to the Director of the Cohon University Center, you will primarily be responsible for coordinating use of university space. You will receive and process space requests from university faculty/staff, student organizations, conference and events, annual events, and other university-supported organizations. Additionally, you will work directly with VIP clients requesting university space.
Your core responsibilities will include:
Manage the daily building space schedule through reservation requests in-person, via phone call, email and the R25 Reservation System. Follow up with customers and building staff for additional event requirements. Explain university center policies and procedures to customers regarding proper usage of the space, such as furniture/equipment set-up and catering needs. Prepare daily event schedules and disseminate among student staff for posting.
Maintain the current digital, web-based reservations program, 25LIVE.
Supervise and train student employees managing events and staffing the information desk conveying the correct reservations policies and information.
Meet weekly with building support staff including: Media Tech, Catering, and Housekeeping to anticipate upcoming daily event schedules.
Provide billable services invoicing documentation to Financial Assistant for departmental billing.
Other departmental tasks including, coverage for other staff, providing services and answering questions at the information desk, room set-up, and other duties as assigned in support of the department.
Flexibility, excellence, and passion are vital qualities within Campus Engagement. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.
You should be able to work outside normal business hours as evening and weekends are required to support special events.
Associate's degree or higher preferred; may consider combination of education, experience, and training.
Minimum three years of relevant experience required; customer service experience that includes demonstrated skills at solving logistic challenges and dealing with difficult customers highly desired.
Please visit " Why Carnegie Mellon " to learn more about becoming part of an institution inspiring innovations that change the world.
Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
Department URL: https://www.cmu.edu/cohon-university-center/
Job Function: Administration / Management
Primary Location: United States-Pennsylvania-Pittsburgh
Time Type: Full Time
Organization: CAMPUS ENGAGEMENT
Minimum Education Level: High School/GED
Preferred Education Level: Associate's Degree or equivalent
Budgeted Base Pay: $17.00 - $24.00 / hour DOE
Internal Number: 2012583
About Carnegie Mellon University
Carnegie Mellon (www.cmu.edu) is a private, internationally ranked research university with programs in areas ranging from science, technology and business, to public policy, the humanities and the arts. More than 12,000 students in the university’s seven schools and colleges benefit from a small student-to-faculty ratio and an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration and innovation. A global university, Carnegie Mellon’s main campus in the United States is in Pittsburgh, Pa. It has campuses in California’s Silicon Valley and Qatar, and programs in Africa, Asia, Australia, Europe and Mexico.