Full-Time; Career Starting Salary Range: $162,000-$185,000/annually. Salary commensurate with qualifications and experience.
UC Santa Cruz strives to embrace diversity in all its forms; it strives to be an inclusive community that fosters an open, enlightened & productive environment.
Involves providing a variety of IT services. Assignments may include database administration, application programming, IT project management, systems administration, systems and process analysis, security, solution development and maintenance, business technical support or a combination of these and / or other IT functions.
Serves on the ITS Division's senior leadership team and participates with other ITS senior managers to establish strategic plans and objectives for the ITS Division.
Reporting to the VC IT, the ITS Chief Experience Officer is responsible for managing a ITS multi-dimensional organization that shapes the constituent experience with the ITS division and UC Santa Cruz internally facing campus technology services. The responsibility includes, alumni and corporate partner experiences, customer experience, and user experiences with ITS. Manage all aspects of the Marketing Web experience.
Through direct reports the role is responsible for creating and executing ITS experience and engagement strategy leveraging experiential events, outreach, trainings, marketing, communications and the overall service experience with UCSC. The Chief Experience Officer will have experience managing and working with Agile teams with the following skillset: - Event management - Alumni and corporate engagement - Marketing - Training - Web UI design - Mobile UI design - User experience research, analysis and design
This position will develop a vision for ITS experience that includes service, interaction, UX, UI and Voice UI design. The position ensures alignment between marketing, communications and customer experience.
The Chief Experience Officer will manage a team that develops a deep understanding of UC Santa Cruz constituents. The role will ensure that the team uses that understanding to design ITS world class services, experiences and products. The role also ensures that the understanding is used to market ITS services and educate our customers and users on the value of the services.
The position will develop collaborative relationships with stakeholders across ITS and UC Santa Cruz to ensure consistent customer experience across products and services.
This position develops design guidelines/policies and authorizes their implementation. Provides advice, guidance, and assistance to the senior leadership at the campus and within the division on the topic of experience design. Responsible for strategic planning for the unit and developing highly skilled teams capable of developing and supporting a diverse set of technology solutions and services. Represents the campus in focal and system wide meetings and discussions. Recognized as an influential leader, providing leadership in the effective application of customer research, analysis and design at the campus level. Makes final decisions for the unit and ensures achievement of objectives.
Information Technology Services is the campus innovation nexus that supports and amplifies the value of research, teaching, learning and digital experiences at UCSC. Our guiding principles are integrity, client focus, teamwork, knowledge, fulfillment.
We are a group of enthusiastic people who produce extraordinary results. We are looking for people who are deeply curious, hard working, ambitious and kind.
We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience and value to our constituents. We care deeply about developing a high performing organization through recruiting and developing highly talented and diverse staff. We invest in career paths and career development, devoting a significant amount of resources to skill and career development for our staff.
ITS promotes two areas for skill growth: 1. Developing generalizing specialists by focusing on technical depth and breadth 2. Growing service and product expertise
This position requires passing a pre-employment criminal history background check. Selected candidates cannot begin work until passing their background check. Please note: Time required to complete this process may vary and can be lengthy.
Master's degree or equivalent experience.
Typically, ten years or more of experience managing a marketing and/or user experience organization. Demonstrated leadership experience as a unit head preferably in higher education. Possesses the ability to effectively use and teach design methodology and/or marketing theory in practice. Must be an outstanding team builder and cross functional team player. Must be entrepreneurial, customer focused and process oriented.
High level interpersonal skills in order to work with both technical and non-technical personnel at various levels on campus. Extensive experience using supervisory and leadership techniques in managing staff. Ability to recruit and retain excellent staff, provide constructive feedback, effectively evaluate performance, and motivate others.
Proven strong communication skills with project teams, stakeholders, senior management, and external contacts including both technical and non-technical audiences, including the ability to effectively present technical topics to large groups and senior management with potentially varied levels of technical knowledge. Excellent listener to hear and understand concerns being expressed both internal and external to the organization.
Extensive and in-depth knowledge of UX and Marketing principles, theories, and concepts to manage functional area(s) and provide solutions. Breadth and depth of IT knowledge sufficient for strategic planning, technology assessment and direction, in several areas, including but not limited to networking and telecommunications, capital planning and projects, project management, and data center management.
Position is open until filled. Initial Review Date: 06-12-2019
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site @https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
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