SUMMARY: A full-time technical position for field service coverage in the US Midwest Region. Will provide testing and energizing control systems supplied by Vincent Lighting Systems; bench repair of electrical and electronic equipment, as well as in-field service. Provide customer support via phone or in person; execute equipment designs for Project and Product Sales. This position requires excellent customer service skills. It will be based in our Cincinnati/Erlanger, Kentucky office.
Provide proper operation of lighting control equipment and be able to communicate with employees and customers regarding proper operation.
Provide inside support coordination and technical assistance for the outside technicians and sales offices.
Coordinate calendar and priority of work assignments with service administrator and project manager.
Execute custom work orders, repairs, and system turn-ons as assigned by the service administrator and project managers.
Coordinate as-built engineering documents with the Field Service Coordinator and Project Manager.
Answer technical questions regarding the proper installation and use of VLS provided lighting equipment by installing contractors and end-users.
Maintain proper records and files for:
All equipment that needs or has been repaired by the service department.
Project systems service activity.
Technical and engineering drawings and information.
Service department inventory of parts, swap out and repair equipment, supplies and tools.
Work with outside vendors to arrange for parts, supplies and additional repair services.
Initiate customer billing for service department activities.
Make recommendations for the purchase of supplies, equipment, and vendors for the department to the Field Service Coordinator.
Travel throughout a 5-state area as well as occasional nationwide travel.
Assist in the design, engineering and fabrication of new equipment and devices that Vincent Lighting Systems may provide for their systems.
Provide for a timely repair of Vincent Lighting Systems’ and customers’ equipment.
Perform other duties and assigned and directed.
A Bachelor of Arts in Technical Theatre or degree from a certified electronics school is desirable.
Must have 1-2 years in electronic and electrical repair.
Must have good communication skills (both written and verbal).
Must have excellent customer service skills (both written and verbal).
Must have good organizational skills, being prompt and accurate in submitting service reports, invoicing as well as monthly expense reports.
Must be able to travel throughout a 5-state area as well as occasional nationwide travel.
Working knowledge of lighting systems and their proper application is strongly desirable.
Previous knowledge and experience of proper operation of lighting control equipment is strongly preferred.
ETCP (Entertainment Technical Certification Program) Certified Entertainment Electrician is a plus.
Interested candidates should send their resume and cover letter to: Walt Weber, General Manager, Vincent Lighting Systems, 1420 Jamike Ave. #1 Erlanger, KY 41018 or email email@example.com. No phone calls please.
Vincent Lighting Systems is an Equal Opportunity Employer and a Drug-Free Workplace.
Internal Number: Cincinnati/Erlanger, KY
About Vincent Lighting Systems
Vincent Lighting Systems (VLS) provides reliable architectural and entertainment lighting and rigging, backed with a commitment to on-time delivery, equipment operation guarantee and after-hours project, rental and production support. Every customer can count on a dedicated team of certified and degreed lighting professionals, all fully focused on delivering the utmost professional experience. Since 1978, the VLS professionals have met our customers’ needs with equipment and products from over 100 industry manufacturers. We have managed 10,000+ projects and productions, including specialty architecture, bridges, theatres, schools, houses of worship, weddings and corporate events. Systems integration, production services, rental gear, repair, training, in-stock supplies. Cleveland, Cincinnati, Pittsburgh, Detroit.