Summary: The Operations Coordinator is responsible for the data entry process for prospective undergraduate students; processing new inquiries, application, and supplemental application materials; generating and updating daily admissions mail; and managing mailings that are part of the undergraduate admissions communication flow process. This position reports to the Associate Director of Admissions. This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single work week.
This position is expected to be active from 7/1/2019 through 11/15/2019.
Essential Duties and Responsibilities include the following:
Import and process student inquires, applications, and supplemental materials for prospective students as they move through the admissions cycle.
Oversee and maintain application files as they move through the completion, review, decision, deposit and enrollment stages.
Download supplemental application materials from external document management sites.
Execute the electronic and print release of admissions decisions.
Manage the import of student records and data into the CRM.
Gather and disseminate data reports to campus partners on weekly and yearly basis.
Manage print materials and mail campaigns for target audiences with outside vendors.
Conduct data queries in CRM.
Maintain inventory of publications and travel materials.
Serve as liaison to IR, SFS, and IT for data requests.
Provide a high level of customer service at all times.
Provide support for (and cross-train with, as time permits) members of Operations team.
Collaborate with campus partners such as the Office of the Registrar, Student Financial Services, Institutional Effectiveness, and Information Technology Services to ensure timely completion of assigned duties.
Experience, Knowledge and Skills Required
1-3 years of relevant work experience in a similar setting (i.e., higher education Admissions)
A background in Admissions, operations, research, data management/analytics, or project management is desirable
Strong Microsoft Office software skills (Outlook, Word, Excel, et al); familiarity with admissions CRM databases, particularly Slate, strongly desired
Excellent verbal and written communication skills
Keen attention to detail, ability to establish priorities and meet deadlines; strong follow-up and follow-through to completion skills necessary
Solid problem-solving skills and the ability to analyze components and arrive at a logical course of action while knowing when to ask for assistance or direction
Ability to effectively prioritize multiple competing tasks and demands
High level of energy and initiative, and willing and able to work with minimal supervision while contributing positively to a cooperative, high-functioning team
Demonstrated ability to maintain strict confidentiality of privileged information and perform duties that require tact, independent judgment, diplomacy, and discretion
Motivated learner with ability to quickly embrace new technologies and proactively apply them
Bachelor’s degree or equivalent combination of education and experience
Physical Requirements (with or without reasonable accommodation)
Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time.
Hearing: Hear well enough to communicate with co?workers, vendors and students – 75-100% of the time.
Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time.
Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time.
Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time.
Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-74% of the time.
Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time.
Work in office environment, involving contact with faculty, staff, students, prospective students and their parents and vendors.
Work has deadlines, multiple interruptions, high volume and may be stressful at times.
Nestled in a historic tree-filled neighborhood just minutes from Uptown Charlotte, Queens has provided students with transformational experiences for more than 160 years.
A private, co-ed, masters-level university, Queens serves undergrad and graduate students in academic programs across the liberal arts and sciences as well as the professional fields of business, communication, nursing, health and education. All degree programs are grounded in a liberal arts core to help students hone their critical thinking, problem solving and communication skills.
With a 10:1 student-faculty ratio, the university is known for its student-centered mentality, welcoming southern hospitality and talented and caring faculty. Queens fosters student success through an intimate learning environment and excellence in teaching.
In keeping with its Presbyterian heritage, responsibility and service to society are critical components of Queens' culture, as expressed in its motto "Not to be served, but to serve."
Queens emphasizes active, collaborative learning with a focus on a 21st century global curriculum that takes students beyond the classroom and into the Charlotte community and the world... at large. With the city of Charlotte as an extended campus, students have the opportunity to launch into abundant internships, community service and academic partnerships. Undergraduate students must complete at least two internships. In addition, the majority of Queens' undergraduates study internationally in hundreds of countries via faculty-led study tours, international internships, language-immersion programs and semester exchange opportunities.
By graduation, students have obtained a comprehensive education grounded in the liberal arts and filled with opportunities to ready them for successful careers and meaningful lives.